Hybrid Legal Client Intake Specialist

Alabama Chapter of the American College of Cardiology; Washington (District of Columbia); Hybrid; USD 63,000 - 71,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance & ADD policies

Short & Long Term Disability Insurance

401(k) Profit Sharing plans

Parking/Transportation Stipend

Section 125 Plan (Pre-tax premiums and

medical reimbursement)

Paid Holidays

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Employee Wellness Program

Tuition Reimbursement

College Savings Plan Deductions (529)

Job summary

Thompson Coburn LLP in Washington, D.C. is seeking a full-time Client Intake Specialist to support our hybrid-remote workplace after initial training. The role focuses on processing client and matter intake, reviewing conflicts, and guiding staff on intake procedures.

Qualified candidates will have a relevant associate degree or higher and at least one year of data or intake experience in the legal services industry. The position offers a competitive salary and extensive benefits.

Qualifications

• Associate degree or higher preferred.
• Minimum one year prior experience scrubbing, mining or analyzing data.
• Prior client intake and conflicts experience in the legal services industry strongly preferred.

Responsibilities

• Develops and applies a general understanding of legal conflict of interest principles.
• Applies quality assurance review of conflicts and client/matter information and ensures high levels of accuracy and completeness of information and adherence to Firm guidelines and procedures.
• Utilizes software and workflow platform to process client and matter intake information.
• Processes conflict requests for clients and matters.
• Processes changes and updates for client and matter files, which includes certain key information related to contact information and billing rates.
• Documents, updates, and communicates procedures, known issues, or workarounds to users as well as provides general user support for the intake and conflict request tools.
• Escalates actual or potential issues to the appropriate individual(s).

Skills

Customer service

Team collaboration

Time management

Written communication

Professionalism

Critical thinking

Problem solving

Attention to detail

Multitasking

Fluent English

Education

Associate degree or higher

Tools

Aderant

Intapp

Job description

Thompson Coburn LLP in Washington, D.C. is seeking a full-time Client Intake Specialist to support our hybrid-remote workplace after initial training. The role focuses on processing client and matter intake, reviewing conflicts, and guiding staff on intake procedures.

Qualified candidates will have a relevant associate degree or higher and at least one year of data or intake experience in the legal services industry. The position offers a competitive salary and extensive benefits.