Remote Legal Intake Specialist & Client Advocate

Braver Law; Washington (District of Columbia); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Remote position

401(k) with 100% Matching

Health Insurance

Dental Insurance

Paid Training

PTO

Job summary

Braver Law PLLC in Washington, D.C. is seeking an experienced Intake Specialist to serve as the first point of contact for potential clients. You will handle inbound calls, gather essential information, and provide compassionate support throughout the intake process.

Responsibilities include conducting initial client interviews, building rapport, guiding calls to collect details, and collaborating with legal staff to manage cases. A minimum of 2 years in call center or legal intake is required.

Qualifications

• Empathy and compassion; ability to make callers feel comfortable and supported.
• At least 2 years of call center or legal intake experience.
• Confident and professional phone presence.
• Consistently treat every caller with care and attentiveness.
• Ability to quickly and effectively build trust with new clients.
• Skill in directing conversations and gathering information efficiently.
• Willingness to learn about asbestos-related case types.

Responsibilities

• Conduct initial client interviews to gather essential information.
• Build rapport and put callers at ease.
• Direct conversations to gather information efficiently.
• Collaborate with legal staff for case management.
• Maintain accurate documentation of client information.
• Stay informed on asbestos exposure-related case types.

Skills

Empathy

Call center

Intake experience

Phone skills

Rapport building

Call control

Enthusiasm

Job description

Braver Law PLLC in Washington, D.C. is seeking an experienced Intake Specialist to serve as the first point of contact for potential clients. You will handle inbound calls, gather essential information, and provide compassionate support throughout the intake process.

Responsibilities include conducting initial client interviews, building rapport, guiding calls to collect details, and collaborating with legal staff to manage cases. A minimum of 2 years in call center or legal intake is required.