Hybrid Legal Billing & Data Specialist

The Hartford; Hartford (CT); Hybrid; USD 65,000 - 97,000; Full time

Job summary

The Hartford is seeking a detail-oriented Legal Practices Support & Data Specialist to join our Legal Practices team. You will partner with Audit Attorneys, law firms, vendors, and internal partners to research and resolve billing, payment, and data-related issues across multiple systems.

The ideal candidate thrives in a fast-paced environment, demonstrates problem-solving skills, and collaborates effectively to achieve positive outcomes.

Qualifications

• 3+ years of experience in legal services, billing, claims, customer support, data management, or other related business function.
• Experience researching and resolving operational, billing, payment, or data-related issues.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office applications, including Excel.
• Experience working across multiple systems and managing large volumes of information.
• Strong organizational, problem-solving, and time-management skills.
• Ability to communicate effectively with internal and external business partners.
• High School Diploma required; Associate's or Bachelor's Degree preferred.
• Experience with legal eBilling platforms, claims systems, or payment systems preferred.

Responsibilities

• Research, investigate, and resolve billing, payment, and data-related issues across legal eBilling, claims, and payment systems.
• Identify root causes of discrepancies and coordinate resolution with appropriate stakeholders.
• Maintain accurate and consistent billing, payment, and vendor data across multiple platforms.
• Support daily processes related to legal billing and payment administration.
• Serve as a key point of contact for law firms, vendors, Audit Attorneys, and internal business partners regarding billing, payment, and system-related inquiries.
• Escalate complex issues as needed and monitor items through resolution.
• Utilize Microsoft Office applications, Hartford claim systems, and eBilling platforms to support daily business activities and issue resolution.
• Build and maintain productive relationships through professional, responsive, and effective communication.
• Document issue resolution activities and maintain appropriate records.
• Identify recurring issues and contribute to process improvements that enhance efficiency and data quality.

Skills

Legal data management

Billing & data research

Attention to detail

Communication

Data integrity

Cross-system coordination

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Office Suite

Job description

The Hartford is seeking a detail-oriented Legal Practices Support & Data Specialist to join our Legal Practices team. You will partner with Audit Attorneys, law firms, vendors, and internal partners to research and resolve billing, payment, and data-related issues across multiple systems.

The ideal candidate thrives in a fast-paced environment, demonstrates problem-solving skills, and collaborates effectively to achieve positive outcomes.