Hybrid Learning Technology Specialist

National Grid; Melville (NY); Hybrid; USD 75,000 - 106,000; Full time

Job summary

National Grid is seeking a Learning Technology Specialist to maximize the value of its learning platforms and digital solutions, shaping how technology enables learning across the organization.

This hybrid role can be based in Melville, Syracuse, Buffalo, or Millbury, involving administration, optimization and continuous improvement of learning technologies to enhance learner experience and support digital learning initiatives.

Qualifications

• Experience administering or supporting Learning Management Systems (LMS) and learning technology platforms.
• Strong technical troubleshooting and problem-solving skills.
• Experience managing system configuration, testing, upgrades and user support.
• Ability to analyze data, identify trends and make recommendations for improvement.
• Experience supporting the implementation and adoption of digital learning solutions.
• Strong stakeholder management and communication skills, with the ability to work across Learning, HR, IT and business teams.
• Excellent organizational skills with a high level of attention to detail.
• Experience creating and maintaining system documentation, processes and user guides.
• Knowledge of learning technologies, digital learning tools and e-learning standards.
• Experience working with system integrations, reporting and vendor management.

Responsibilities

• Manage and maintain learning technology platforms and systems.
• Provide expert support and guidance to learners, managers and stakeholders.
• Configure and test new functionality, system enhancements and integrations.
• Support the implementation of digital learning solutions and technologies.
• Analyze system performance and learner data to drive improvements.
• Create and maintaining system documentation, processes and user guides.
• Work with vendors and internal teams to resolve technical issues and deliver enhancements.
• Identify opportunities to improve the user experience and increase platform adoption.

Skills

LMS administration

Troubleshooting

Stakeholder mgmt

Data analysis

Digital learning

System integrations

Documentation

Learning technologies

Reporting tools

Tools

LMS platforms

Reporting tools

Job description

National Grid is seeking a Learning Technology Specialist to maximize the value of its learning platforms and digital solutions, shaping how technology enables learning across the organization.

This hybrid role can be based in Melville, Syracuse, Buffalo, or Millbury, involving administration, optimization and continuous improvement of learning technologies to enhance learner experience and support digital learning initiatives.