Learning Technology Specialist

National Grid plc; Melville (NY); Hybrid; USD 91,000 - 106,000; Full time

Job summary

National Grid plc is seeking a Learning Technology Specialist in Melville, NY to maximize the value of learning platforms and digital solutions. The role emphasizes administration, optimization, and continuous improvement of learning technologies, collaborating with Learning, HR, IT and business stakeholders to enhance learner experiences.

The position is hybrid and based in Melville, with opportunities to shape learning technologies across the organization and deliver user-friendly experiences

Qualifications

• Experience administering or supporting Learning Management Systems (LMS) and learning technology platforms.
• Strong technical troubleshooting and problem-solving skills.
• Experience managing system configuration, testing, upgrades and user support.
• Ability to analyze data, identify trends and make recommendations for improvement.

Responsibilities

• Manage and maintain learning technology platforms and systems.
• Provide expert support and guidance to learners, managers and stakeholders.
• Configure and test new functionality, system enhancements and integrations.
• Support the implementation of digital learning solutions and technologies.
• Analyze system performance and learner data to drive improvements.
• Create and maintaining system documentation, processes and user guides.
• Work with vendors and internal teams to resolve technical issues and deliver enhancements.
• Identify opportunities to improve the user experience and increase platform adoption.

Skills

LMS administration

Learning technology

Stakeholder communication

Data analysis

Digital learning solutions

Vendor coordination

Job description

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid provides the environment for our teams to thrive and make a real impact. As we drive momentum in the energy transition for all, we are committed to ensuring that every employee feels empowered and engaged.

About the Role

At National Grid, we’re powering the energy transition and building a cleaner, fairer energy future. As we continue to evolve our learning experience, we’re looking for a Learning Technology Specialist to help maximize the value of our learning platforms and digital learning solutions.

This is an exciting opportunity to shape how technology enables learning across the organization, ensuring our colleagues have access to engaging, innovative and user-friendly learning experiences.

As a Learning Technology Specialist, you’ll be responsible for the administration, optimization and continuous improvement of our learning technologies. You’ll work closely with Learning, HR, IT and business stakeholders to enhance the learner experience, support digital learning initiatives and ensure our platforms meet the evolving needs of the business.

This hybrid role can be based Melville, Queens, Syracuse or Millbury.

What You’ll Do

• Manage and maintain learning technology platforms and systems.
• Provide expert support and guidance to learners, managers and stakeholders.
• Configure and test new functionality, system enhancements and integrations.
• Support the implementation of digital learning solutions and technologies.
• Analyze system performance and learner data to drive improvements.
• Create and maintaining system documentation, processes and user guides.
• Work with vendors and internal teams to resolve technical issues and deliver enhancements.
• Identify opportunities to improve the user experience and increase platform adoption.
  

What You’ll Need

• Experience administering or supporting Learning Management Systems (LMS) and learning technology platforms.
• Strong technical troubleshooting and problem-solving skills.
• Experience managing system configuration, testing, upgrades and user support.
• Ability to analyze data, identify trends and make recommendations for improvement.
• Experience supporting the implementation and adoption of digital learning solutions.
• Strong stakeholder management and communication skills, with the ability to work across Learning, HR, IT and business teams.
• Excellent organizational skills with a high level of attention to detail.
• Experience creating and maintaining system documentation, processes and user guides.
• Knowledge of learning technologies, digital learning tools and e-learning standards.
• Experience working with system integrations, reporting and vendor management.
• An understanding of learning and development processes and how technology can enhance the learner experience.
• A proactive mindset with a passion for continuous improvement and delivering a great user experience.

More Information

#LI-NK1 #LI-HYBRID #LI-LMS #LI-Learning

Syracuse, Schenectady or Buffalo: $75,000-$88,000

Millbury and surrounding areas: $85,000-$99,000

NYC and LI: $91,000-$106,000

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.