Learning Experience Designer

National Pool Partners; Tampa (FL); Hybrid; USD 55,000 - 85,000; Full time

Job summary

National Pool Partners is seeking a Learning Designer to build and deliver engaging courses for CERTUS, with a 70/30 split between instructional design and learning operations. You will focus on creating high-retention content, QA, and maintaining accurate documentation.

The role is hybrid with on-site work in the Tampa office 3x per week, requiring collaboration with SMEs and stakeholders to ensure timely delivery and adherence to standards.

Qualifications

• 1+ years of instructional design experience (eLearning, job aids, facilitator guides).
• Hands-on course development with Articulate Storyline, Rise, or equivalent tool.
• Working knowledge of LMS administration and reporting.
• Ability to manage concurrent design and operations priorities.
• Strong attention to detail and quality control.
• Effective SME and stakeholder collaboration; clear written and verbal communication.
• Follows established design standards, templates, and brand guidelines with high accuracy.

Responsibilities

• Build and deliver assigned courses, programs, and onboarding modules aligned to priorities and standards.
• Apply instructional design and gamification to create interactive, high-retention content.
• Perform QA on all learning assets before publication.
• Maintain documentation and version control for all assigned work.
• Escalate blocked or at-risk deliverables within 2 business days.
• Partner with SMEs on targeted learning solutions, including career pathways and certification content.
• Format learning data for Manager review and integrate vendor content into the LMS as directed.
• Prepare cohort materials and partner with Communications to promote learning programs.
• Learning operations (30%): Manage the Certus Academy inbox and respond within 1 business day; handle routine LMS administration, training logistics, recurring communications, and Learner of the Month recognition.

Skills

Instructional design

Articulate Storyline

Articulate Rise

LMS administration

Project management

Attention to detail

Communication

Tools

Articulate Storyline

Articulate Rise

Job description

Description

Hybrid, on-site 3x per week in the Tampa office

Purpose

Build and deliver engaging learning experiences across CERTUS: roughly 70% instructional design and 30% learning operations. Bring disciplined production, quality assurance, and content operations to keep programs accurate, current, and on schedule as CERTUS grows.

Key Contributions

• Build and deliver assigned courses, programs, and onboarding modules aligned to department priorities and standards.
• Apply instructional design and gamification techniques to create interactive, high-retention content.
• Perform quality assurance on all learning assets before publication.
• Maintain documentation, source files, and version control for all assigned work.
• Escalate blocked or at-risk deliverables within 2 business days.
• Partner with SMEs on targeted learning solutions, including career pathway and certification content.
• Format learning data for Manager review and integrate vendor content into the LMS as directed.
• Prepare cohort materials and partner with Communications to promote learning programs.
• Learning operations (30%): Manage the Certus Academy inbox and respond within 1 business day; handle routine LMS administration, training logistics, recurring communications, and Learner of the Month recognition.

Success Metrics

Targets are set for an early-career designer and rise as independence grows.

• Learning adoption: = 85% of assigned builds published on the deadlines in the project brief.
• Leadership development: = 90% of leadership program materials approved without major revision.
• LMS utilization: = 80% of LMS builds function correctly on first publish.
• Documentation: source files and version history maintained to standard on = 90% of projects.
• Program ROI: impact-reporting documentation provided for 100% of assigned programs.
• Engagement: = 90% positive learner feedback on Designer-built content.
• Learning operations: 100% of inquiries acknowledged within 1 business day, with resolution or a follow-up timeline; admin requests resolved or escalated within 2 business days; recurring communications posted on schedule.

Growth Impact

• Expands Learning capacity so content, LMS operations, and learner support stay reliable as CERTUS grows.
• Reduces quality risk through disciplined QA, documentation, and design standards.
• Keeps onboarding, technical pathways, and learner recognition current and on schedule.
• Builds CERTUS instructional design bench strength.

Dependencies

The Designer owns execution and quality. Listed partners own required inputs. Partner input gaps or delays are documented and escalated within 2 business days to prevent missed deadlines.

• Learning Experience Manager: documented project briefs with priorities and deadlines, design direction and standards, review and approval turnaround, and escalation decisions.
• Subject Matter Experts: accurate content, timely reviews, and sign-off on technical accuracy. The Designer owns the build; SMEs own the truth of the content.
• Operations and Field Leaders: learner rosters and eligibility, schedule coordination, and protected time for learners to complete training.
• Human Resources: accurate team member data feeding onboarding assignments, new hire start dates, and org changes that drive enrollments.
• Marketing: brand guidelines, templates, and visual standards.
• Communications: posts L&D messages to company Teams channels. L&D emails learners directly from the Certus Academy inbox and maintains the Gateway L&D pages.
• Technology and Vendors: LMS availability, system access and permissions, and vendor content files and licensing.

Requirements

Required Qualifications

• 1+ years of instructional design experience: eLearning, job aids, facilitator guides.
• Hands-on course development in Articulate Storyline, Rise, or a comparable authoring tool.
• Working knowledge of LMS administration and reporting.
• Able to manage concurrent design and operations priorities without dropping either.
• Strong attention to detail and quality control.
• Effective SME and stakeholder collaboration; clear written and verbal communication.
• Follows established design standards, templates, and brand guidelines with high accuracy.

Preferred Qualifications

• Advanced Articulate Storyline development (triggers, variables, complex interactions).
• Paylocity Learning or similar LMS platforms.
• Multimedia or video development.
• Onboarding or new-hire training program support.
• Multi-location or field-based organization experience.