Hybrid Leader, MBA Program Ops & Data Systems

Harvard Business School; Boston (MA); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision insurance

Retirement plans with university

Commuter benefits

Job summary

Harvard Business School in Boston seeks a Director of Program Operations, Data, & Systems to lead an integrated portfolio of MBA program operations, data, and systems. Reporting to the Managing Director, Registrar, you will align priorities across teams and drive continuous improvement in service delivery for students and faculty.

You will lead two senior managers, shape transformation initiatives, and partner with HBS IT to implement data-informed decision making.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum of 10 years of progressively responsible experience in complex program operations, data and analytics, business systems, or a related environment, including significant management experience.
• Demonstrated experience leading managers and multidisciplinary teams and delivering results in a complex, highly collaborative organization.

Responsibilities

• Lead and develop the Program Operations, Data, and Systems team through two senior functional leaders, establishing clear priorities, accountability, and expectations for performance while strengthening leadership and organizational capability.
• Translate MBA Program and Registrar's Office strategy into coordinated priorities, work plans, and resource decisions; align work across teams and actively manage dependencies, competing priorities, and execution risks.
• Foster a culture of strong execution, collaboration, continuous improvement, and accountability; exercise judgment and provide leadership on complex issues, ensuring timely decision-making, escalation, and resolution.
• Provide leadership and oversight for core academic program and course operations, ensuring reliable, efficient, and student- and faculty-centered delivery of critical MBA services and processes.
• Lead ongoing evaluation and redesign of business processes, workflows, service models, and organizational practices to improve quality, efficiency, scalability, and stakeholder experience.
• Apply a systems perspective to identify connections and opportunities across operations, policy, data, technology, and organizational processes, leading improvements from problem definition through implementation and assessment.
• Provide senior business-side leadership for major systems and digitally enabled transformation initiatives affecting the MBA academic program, translating program strategy and priorities into future-state capabilities, business requirements, and implementation priorities.
• Represent Registrar's Office and MBA academic program priorities in senior-level technology and transformation planning, partnering with HBS IT to evaluate opportunities and tradeoffs, shape priorities and recommendations, and ensure alignment among MBA needs, user experience, and broader HBS technology direction.
• Lead the business transformation required to realize the value of technology investments, integrating systems implementation with process and operating-model redesign, organizational readiness, change management, adoption, and measures of success.
• Provide strategic direction and leadership for the academic data and analytics function, ensuring the team delivers high-quality, accessible, and actionable information to support program operations, curricular and faculty planning, academic policy, and strategic decision-making.
• Establish priorities and expectations for data quality, stewardship, reporting, analytics, and access; develop the team's capabilities and ensure effective partnership with functional stakeholders and HBS technology and data partners.
• Enable the team to advance real-time data, analytics, automation, and emerging capabilities that improve operational management, identify trends and opportunities, support timely interventions, and strengthen data-informed planning and decision-making.
• Serve as a member of the Registrar's Office leadership team, contributing to organizational strategy, resource planning, priority setting, and development of capabilities required to support the evolving MBA Program.
• Build strong partnerships across MBA and HBS to anticipate needs, coordinate initiatives, resolve cross-functional issues, and align program operations, data, and systems priorities.
• Represent the Registrar's Office in appropriate cross-functional planning and transformation efforts and maintain effective partnerships with HBS IT, University colleagues, and other stakeholders.
• Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents.
• Other duties as assigned.

Skills

Leadership

Strategy

People mgmt

Stakeholder mgmt

Communication

Education

Bachelor’s degree or equivalent

Job description

Harvard Business School in Boston seeks a Director of Program Operations, Data, & Systems to lead an integrated portfolio of MBA program operations, data, and systems. Reporting to the Managing Director, Registrar, you will align priorities across teams and drive continuous improvement in service delivery for students and faculty.

You will lead two senior managers, shape transformation initiatives, and partner with HBS IT to implement data-informed decision making.