Director of MBA Program Operations & Data Systems

Harvard University FAS Human Resources; Boston (MA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Harvard Business School is seeking a Director of Program Operations, Data, & Systems to lead an integrated portfolio supporting the MBA Program and Registrar's Office. Reporting to the Managing Director, Registrar, this role coordinates priorities across teams and ensures strong execution and operational performance.

The Director connects people, processes, data, and technology to enhance the MBA experience for students and faculty, leading systems transformation and building analytics

Responsabilidades

• Lead and develop the Program Operations, Data, and Systems team through two senior functional leaders, establishing clear priorities, accountability, and expectations for performance while strengthening leadership and organizational capability.
• Translate MBA Program and Registrar's Office strategy into coordinated priorities, work plans, and resource decisions; align work across teams and actively manage dependencies, competing priorities, and execution risks.
• Foster a culture of strong execution, collaboration, continuous improvement, and accountability; exercise judgment and provide leadership on complex issues, ensuring timely decision-making, escalation, and resolution.
• Provide leadership and oversight for core academic program and course operations, ensuring reliable, efficient, and student- and faculty-centered delivery of critical MBA services and processes.
• Lead ongoing evaluation and redesign of business processes, workflows, service models, and organizational practices to improve quality, efficiency, scalability, and stakeholder experience.
• Apply a systems perspective to identify connections and opportunities across operations, policy, data, technology, and organizational processes, leading improvements from problem definition through implementation and assessment.

Descripción del empleo

Harvard Business School is seeking a Director of Program Operations, Data, & Systems to lead an integrated portfolio supporting the MBA Program and Registrar's Office. Reporting to the Managing Director, Registrar, this role coordinates priorities across teams and ensures strong execution and operational performance.

The Director connects people, processes, data, and technology to enhance the MBA experience for students and faculty, leading systems transformation and building analytics