Collections Specialist

bridgestone; Brook Park (OH); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Bridgestone’s Credit First National Association in Brook Park, OH is seeking a late-stage Collections Specialist to manage 90-180+ day past due credit card accounts via outbound and inbound calls, negotiating payment solutions while maintaining professionalism. The role includes collecting delinquent balances, updating account notes, ensuring accuracy, and complying with federal and state regulations.

Schedule: Mon-Thu 10:30am–7pm, Fri 8am–4:30pm; Work Location: Hybrid at 6275 Eastland Road,

Qualifications

• Minimum of six (6) months of prior collection experience.
• Results-driven with the ability to consistently meet or exceed performance metrics.
• Self-starter who can communicate clearly and professionally.
• Ability to connect and demonstrate empathy for customers.
• Strong listening and negotiation skills - willingness to find a realistic solution.
• Team player who brings energy, positivity, and collaboration to every task.

Responsibilities

• Contact customers to collect on overdue accounts through outbound and inbound calls.
• Negotiate payment arrangements, settlements, or workout plans to assist customers in curing their delinquent balances.
• Initiate account corrections/updates/adjustments whenever necessary.
• Maintain accurate and precise notes on accounts, updating the account status on the database regularly.
• Validate customer demographics (phone, address, etc.) to ensure accuracy.
• Complete required compliance certifications mandated by the bank.
• Deliver a positive and professional approach to every customer interaction.

Skills

Collection experience

Performance driven

Clear communication

Empathy for customers

Negotiation skills

Team player

Core values alignment

Regulatory knowledge

Multi-tasking

Typing skills

Job description

Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

Customer Support

Position Summary

This position is responsible for the collection of 90-180+ day past due (pre charge-off) credit card accounts via outbound and inbound calls. As a late-stage Collections Specialist you will be required to negotiate payment solutions with customers, all while maintaining a professional demeanor. This is a fast paced, goal-oriented collection call center position.

Responsibilities

• Contact customers to collect on overdue accounts through outbound and inbound calls
• Negotiate payment arrangements, settlements, or workout plans to assist customers in curing their delinquent balances
• Initiate account corrections/updates/adjustments whenever necessary
• Maintain accurate and precise notes on accounts, updating the account status on the database regularly
• Validate customer demographics (phone, address, etc.) to ensure accuracy
• Complete required compliance certifications mandated by the bank
• Deliver a positive and professional approach to every customer interaction

Minimum Qualifications

Required:

• Minimum of six (6) months of prior collection experience
• Results driven individual with the ability to consistently meet or exceed performance metrics
• Self-starter who can communicate clearly and professionally
• Ability to connect and demonstrate empathy for customers
• Strong listening and negotiation skills - willingness to find a realistic solution
• Team player who brings energy, positivity, and collaboration to every task

• Capable of aligning with organizational core values

• Basic knowledge of federal and state collection regulations

• Ability to multi-task and quickly move from one function to another
• Solid typing skills

Preferred:

• Bilingual (Spanish/English)
• 3rd party collections experience
• Knowledge of skip tracing

Schedule: Monday - Thursday, 10:30am to 7pm / Friday 8am to 4:30pm (40 hrs.)

Work Location: Hybrid - 6275 Eastland Road, Brook Park, OH 44142

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.