Collections Associate- Hybrid in Fairlawn, OH

OEConnection LLC; Fairlawn (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Unlimited PTO + 10 holidays

Tuition assistance

Professional development

Job summary

OEConnection LLC is seeking a dedicated Collections Specialist to manage past-due customer accounts and protect cash flow. You will monitor AR aging, resolve balances, negotiate payment plans, and serve as the main contact for billing disputes, maintaining precise records for monthly, quarterly, and annual reporting.

You will review aging, post payments, and reconcile accounts; contact customers across channels to secure payment, while coordinating with Sales and Customer Service as needed.

Qualifications

• 3+ years in collections, AR, or credit support, with payment negotiation experience.
• Working knowledge of FDCPA and collections best practices.
• Advanced Excel skills for aging and analysis.

Responsibilities

• Monitor AR aging daily, prioritize outreach by risk and days delinquent.
• Contact customers by phone, email, and letter to secure payment; negotiate payment plans.
• Maintain detailed collection notes and account histories for every contact and promise-to-pay.
• Escalate past-due notices and refer accounts for agency or legal review when needed.
• Track monthly bad-debt write-offs and update billing terms per contract terms.
• Coordinate credit holds/releases and ensure compliance with debt collection laws.

Skills

Collections

AR aging

Payment negotiation

FDCPA knowledge

Excel

Phone outreach

Communication

Organization

Collaboration

Attention to detail

Education

High school diploma or GED

Tools

Excel

Job description

Job Summary

Drive down delinquency and protect company cash flow by managing past-due customer accounts. You'll monitor AR aging, resolve outstanding balances, negotiate payment plans, and serve as the primary contact for customers on billing disputes and payment status — all while maintaining accurate records to support monthly, quarterly, and annual reporting.

What You'll Do

• Account Monitoring: Review AR aging daily, prioritizing outreach by risk, balance, and days delinquent. Code and post payments and reconcile related accounts.
• Collections: Contact customers by phone, email, and letter to secure payment; negotiate and document payment plans. Resolve billing discrepancies, short pays, and disputes, coordinating with Sales and Customer Service as needed.
• Documentation & Reporting: Maintain detailed collection notes and account histories for every contact and promise-to-pay. Prepare month/quarter/year-end aging summaries and bad debt exposure reports, researching data to resolve discrepancies.
• Escalation: Send past-due notices and demand letters, escalating per collection stage. Recommend and document chronically delinquent accounts for agency or legal referral. Process credit card payments via RBS.
• Billing & Compliance: Track monthly bad-debt write-offs, update payment terms, process billing/statements per contract terms, and manage the billing system's subscription database.
• Credit Management: Recommend and coordinate credit holds, releases, and restrictions, balancing collections with customer relationships alongside Sales and Account Management.
• Regulatory Compliance: Ensure all activity follows applicable debt collection laws (e.g., FDCPA) and internal policies.
• Team Support: Provide clerical support, assist with special projects, and back up teammates during absences.

What You Bring

• High school diploma or GED required.
• 3+ years in collections, AR, or credit support, with experience in payment negotiation and past-due account management.
• Working knowledge of FDCPA and collections best practices.
• Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP) for aging and account analysis.
• Comfort with high-volume outbound calls and firm, professional payment conversations.
• Strong communication, organization, and relationship-building skills across teams and stakeholders.
• Ability to juggle multiple deadlines simultaneously.

What We Offer:

• Full benefits starting Day 1: Medical, Dental, and Vision
• 401(k) with company match
• Unlimited Flex Time Offplus 10 company-paid holidays
• Professional development programs and tuition assistance
• Employee resource groups and exclusive employee discounts