Hybrid Knowledge Management Specialist

Applicantz; Fremont (CA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Applicantz is seeking a Knowledge Management Administrator in a hybrid role based in Fremont, CA. You will support governance, continuous improvement, and day-to-day KM operations within Customer Support, enabling self-service and agent-assisted support.

You will build dashboards, manage content quality, translations, and access controls while collaborating with multiple teams to enhance processes and user experiences.

Qualifications

• Bachelor’s degree or higher or equivalent work experience.
• Experience creating Power BI reports and dashboards.
• Proficiency with MS Office and cross-functional collaboration.

Responsibilities

• Manage knowledge content and governance to ensure accuracy.
• Develop dashboards and analytics to measure user engagement and support effectiveness.
• Coordinate content translations and access controls.
• Support daily KM operations and administer users/roles.
• Identify process improvements and document procedures.
• Ensure adherence to business processes and quality standards.

Skills

Power BI reports

AI tools (Co-Pilot)

MS Office

Attention to detail

Cross-functional work

Problem solving

Independent worker

Communication skills

Education

Bachelor’s degree or higher

Job description

Applicantz is seeking a Knowledge Management Administrator in a hybrid role based in Fremont, CA. You will support governance, continuous improvement, and day-to-day KM operations within Customer Support, enabling self-service and agent-assisted support.

You will build dashboards, manage content quality, translations, and access controls while collaborating with multiple teams to enhance processes and user experiences.