Manager, Knowledge Management

The Digital Asset Management Consortium, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Feeding America is seeking a Manager, Knowledge Management (KM) to design and implement enterprise-wide processes that capture, develop, deploy and maintain knowledge across the network. You will drive knowledge bases, policies, and training, promoting collaboration among KM roles and ensuring content is findable and valuable.

Under the Director's leadership, you will lead KM projects, apply UX/UI principles to our platforms, and build relationships with subject matter experts.

Qualifications

• 5+ years of experience in content strategy or knowledge management.
• Experience in information design or architecture and UX/UI design.
• Experience with user research.
• Familiarity with analytics tools and measurement of KM effectiveness.
• Experience with SharePoint, Viva Engage, Power BI, LMS and Articulate tools strongly preferred.
• Experience collaborating with subject matter experts on cross-functional or matrix projects.

Responsibilities

• Provide support for enterprise-wide KM and learning integration strategies across functions.
• Support leadership in KM strategy, including goals, metrics, timelines, budgets and cross-team collaboration.
• Provide project management to KM streams and deliverables within deadlines.
• Apply user-centered design and UX/UI best practices to KM platforms.
• Foster collaboration with subject matter experts and partners on KM processes.
• Provide guidance on taxonomy and information architecture.
• Ensure inclusivity and accessibility in KM offerings.
• Manage resources on the LMS and ensure SOP adherence and content reviews.
• Assist with additional tasks as directed by the Director of KM and Learning Integration.

Skills

Knowledge management

Content strategy

Information architecture

UX/UI design

User research

Project management

SharePoint

Viva Engage

Power BI

LMS

Articulate

Tools

SharePoint

Articulate

LMS

Power BI

Viva Engage

Job description

The Opportunity

The Manager, Knowledge Management (KM) designs and implements enterprise-wide processes to capture, develop, deploy and maintain Feeding America's content and knowledge - ensuring all network members have access to the right knowledge at the right time. The Manager, under the strategic leadership of the Director, Knowledge Management & Learning Integration, supports a culture of knowledge sharing and continuous learning where best practices and critical insights are accessible, findable and valuable to the Feeding America network. Key duties include building knowledge bases, developing policies and processes, managing key KM projects, designing and leading KM training, and promoting collaboration amongst KM roles across the enterprise.

Responsibilities

• Provide support for and continuously improve enterprise-wide knowledge management (KM) and learning integration strategies. These strategies are responsive to the knowledge and learning needs of network professionals across multiple functional areas and strategic priorities.


• Support the Director, Knowledge Management and Learning Integration in their leadership of Feeding America’s knowledge management strategy that articulates how the enterprise will capture, develop, deploy and maintain knowledge to support network needs, including supporting the development of annual goals, evaluation metrics, timelines, budgets and consulting with the KM Governance Committee, IT, site owners, content developers, and network members across all KM platforms and workstreams.


• Provide project management to assigned streams of work and projects related to our KM strategy to advance our work and develop deliverables within assigned timeframes.


• Deploy user-centered design principles and UX/UI best practices to FANO’s knowledge sharing platforms.


• Build relationships to foster collaboration with subject matter experts and partners on the related processes for knowledge management.


• Provide conceptual and technical advice and support related to knowledge management processes and operating procedures, such as taxonomy and information architecture.


• Ensure Feeding America’s knowledge management and learning integration strategies and offerings embrace inclusivity and accessibility as a core tenet.


• Manage resources on the enterprise Learning Management System (LMS). Ensure adherence to SOPs and user-interface templates and best practices. Execute processes for content creation and content reviews consistent with Learning Design and Knowledge Management SOPs.


• Assist with additional tasks as directed by the Director, Knowledge Management and Learning Integration, to support the work of the team.

Required Experience and Qualifications

• 5+ years of experience in content strategy or management, information design or architecture, UX/UI design, user research and/or knowledge management.


• Experience in project or process management.


• Experience collaborating with subject matter experts on cross-functional or matrix projects.


• Experience with knowledge management principles, including content strategy, taxonomy, metadata and information architecture principles, user-centered design, UX and UI design and accessibility.


• Familiarity with analytic tools and measurement of knowledge management effectiveness.


• Experience with SharePoint, Viva Engage, Power Bl, Learning Management Systems (LMS) and Articulate authoring tools strongly preferred.

Required Leadership Competencies

• Fosters an Enterprise Mindset


• Fosters an Open and Supportive Environment


• Leads with Accountability


• Collaborates Internally and Externally


• Focuses on People and Teams


• Manages Organization and Business Complexity


• Communicates with Impact and Influence

Visit Job Website

Employer: Feeding America
Location: Chicago, Illinois, USA
Posted Date: 13/08/2026
Expiry Date: 13/12/2026
Type: Full-Time
Categories: Data / Knowledge Manager / Analysis / Governance, Metadata Management / Taxonomy / Ontology, System Administrator / Integrator, CMS / Creative / Content Operations
Ref: DN-JB-3006
Added by: DAM News Administrator