Hybrid IT Systems & Infrastructure Leader

Eagle Analytical Services, Inc.

Houston (TX)

On-site

USD 120,000 - 180,000

Full time

3 days ago

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Job summary

Eagle Analytical Services, Inc. in Houston, TX seeks an IT Systems & Infrastructure Manager to lead a hybrid on‑premises and cloud environment.

You will drive high availability, security, and performance of core business systems while aligning IT operations with business goals and managing a technical team. Responsibilities include overseeing infrastructure strategy, daily operations, on‑call rotations, budget planning, vendor collaboration, and continuous improvement of monitoring, backup, and

Qualifications

The candidate has 12+ years in IT infrastructure/administration roles.
Experience leading IT infrastructure teams.
Strong knowledge of Windows Server environments and enterprise directory services.
Experience with virtualization, hybrid infrastructure, and cloud platforms (Azure, AWS).
Strong networking knowledge (LAN/WAN), Cisco equipment, VPNs, and firewalls.
Experience supporting VOIP/telephony systems (Cisco, Avaya, or similar).
Familiarity with Microsoft 365, Exchange, and enterprise productivity systems.
Strong troubleshooting, problem-solving, and analytical skills.
Ability to manage competing priorities in high-pressure environments.
Strong communication and stakeholder management skills.
Experience with IT operations, monitoring, backup, and disaster recovery systems.

Responsibilities

Lead, mentor, and manage IT coordinators and support technicians
Assign, prioritize, and monitor workloads to ensure efficient support operations
Serve as escalation point for complex technical issues
Participate in and manage on-call rotation and occasional weekend maintenance windows
Ensure alignment between IT operations and corporate objectives
Oversee on-premises and hybrid infrastructure including servers, storage, virtualization, and cloud systems
Manage Windows Server environments, including Active Directory, DNS, and DHCP
Ensure optimal performance and high availability of servers, networks, and core business systems
Maintain domain services, identity services, and enterprise system reliability
Design and implement short- and long-term infrastructure strategies for scalability and resilience
Manage LAN/WAN infrastructure including routers, switches, VPNs, firewalls, and wireless systems
Oversee security tools including antivirus, intrusion detection, and perimeter security systems
Ensure compliance with IT security policies and industry best practices
Oversee user access, permissions, identity management, and authentication systems
Manage daily IT operations including hardware, software, and system support
Ensure strong internal customer service and stakeholder communication
Monitor system performance and proactively resolve issues
Maintain service reliability through monitoring, backup, and disaster recovery strategies
Lead infrastructure planning, budgeting, upgrades, and technology roadmaps
Evaluate and recommend new technologies, tools, and systems
Manage technology upgrades, integrations, and infrastructure projects
Collaborate with vendors, consultants, and partners for procurement and implementation
Ensure successful delivery of technical projects across departments
Develop and maintain IT operational processes, documentation, and standards
Create automation and scripting solutions to improve efficiency (Windows scripting, etc.)
Continuously improve infrastructure reliability, scalability, and support workflows