Hybrid IT Systems Analyst, Digital Banking

Salal Credit Union; Washington (District of Columbia); Hybrid; USD 47,000 - 65,000; Full time

Benefits offered by this job

Profit-sharing bonus

Health/dental/vision insurance

HSA contributions

Paid time off

Tuition reimbursement

401(k) with employer match

Monthly transportation subsidy

Job summary

Salal Credit Union is seeking a curious, detail-oriented IT Systems Analyst to join our Information Technology team supporting Digital Banking. In this role, you'll help ensure our online and mobile banking experiences remain reliable, intuitive, and continuously improving.

This role is a hybrid position requiring onsite presence at our Northgate headquarters at least one day per week (Wednesday). The schedule is Monday through Friday, 40 hours per week, with periodic after-hours or weekend

Qualifications

• 2+ years of experience supporting business applications, technology platforms, systems analysis, quality assurance, or similar technology functions.
• Experience troubleshooting software platforms, business applications, or member/customer-facing technology solutions.
• Strong analytical and problem-solving skills with the ability to investigate issues and identify root causes.
• Curiosity and a desire to understand how systems, processes, and business operations work together.
• Strong critical-thinking skills, including the ability to ask thoughtful questions, gather information from multiple sources, and work through ambiguity.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Ability to work independently, exercise sound judgment, and take ownership of issues through resolution.

Responsibilities

• Serve as a primary Tier 2 support resource for online and mobile banking platforms, investigating issues and coordinating solutions with internal teams and vendors.
• Manage and prioritize support requests based on business impact, urgency, and member experience.
• Perform release validation, regression testing, and quality assurance activities for system enhancements, upgrades, and defect corrections.
• Collaborate with business partners, developers, and third-party vendors to troubleshoot issues and implement new functionality.
• Support digital banking initiatives through testing, configuration changes, implementation planning, and post-release validation.
• Communicate technical issues, risks, and solutions clearly to both technical and non-technical audiences.
• Create and maintain documentation, procedures, test scripts, and knowledge articles that improve team efficiency and support consistency.
• Analyze recurring issues, identify trends, and recommend improvements to systems, processes, and member experiences.
• Perform routine system administration, reporting, monitoring, and configuration activities to ensure stability and performance.

Skills

2+ years experience

Analytical problem-solving

Excellent communication

Independent worker

Curiosity

Education

Associates degree in IT

Tools

Alkami

Symitar

Job description

Salal Credit Union is seeking a curious, detail-oriented IT Systems Analyst to join our Information Technology team supporting Digital Banking. In this role, you'll help ensure our online and mobile banking experiences remain reliable, intuitive, and continuously improving.

This role is a hybrid position requiring onsite presence at our Northgate headquarters at least one day per week (Wednesday). The schedule is Monday through Friday, 40 hours per week, with periodic after-hours or weekend