Hybrid IT Support Specialist – Windows & 365 Expert

Smokeball, Inc.; Chicago (IL); Hybride; USD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

20 vacation days

Birthday off

Volunteer time

401(k) match

Monthly wellness stipend

Office lunch

Snacks

Swag

Résumé du poste

Smokeball, Inc. in Chicago seeks a full-time IT Support Specialist to keep colleagues connected and technology running smoothly. The hybrid role requires three in-office days per week, with responsibilities spanning Windows 11, Microsoft 365, printers, SharePoint, and network issues.

You’ll onboard staff and collaborate with a global IT team to support Smokeball worldwide. You should enjoy solving problems, learning new technologies, and helping people in a fast-paced environment.

Qualifications

• 1-3 years' experience in IT support or similar role, incl. desktop and network troubleshooting.
• IT certifications or equivalent hands-on experience.
• Strong knowledge of Windows 11, Microsoft 365, IT hardware, software and basic networking.
• Experience administering Microsoft 365, devices and Intune, and using remote support tools.
• Customer service experience with strong communication and problem-solving.
• Excellent organization, attention to detail and prioritization.
• Proactive, solutions-focused attitude with urgency and can-do approach.
• Support AV/meeting room setups, licensing and IT onboarding.
• Follow IT processes and security protocols with guidance when needed.
• Passionate about learning new technologies.

Responsabilités

• Provide direct IT support to Chicago staff and global colleagues.
• Troubleshoot hardware, software and network issues in person, phone, email, and remote tools.
• Diagnose, prioritize and resolve incidents across apps and devices.
• Onboard new staff, configure desktops, laptops and peripherals.
• Manage user accounts, permissions and security protocols.

Connaissances

IT support experience

Customer service

Communication

Problem-solving

Organizational skills

Proactive attitude

Prioritization

Formation

IT certifications

Outils

Windows 11

Microsoft 365

Intune

Remote support tools

SharePoint

Zoom

Slack

Description du poste

Smokeball, Inc. in Chicago seeks a full-time IT Support Specialist to keep colleagues connected and technology running smoothly. The hybrid role requires three in-office days per week, with responsibilities spanning Windows 11, Microsoft 365, printers, SharePoint, and network issues.

You’ll onboard staff and collaborate with a global IT team to support Smokeball worldwide. You should enjoy solving problems, learning new technologies, and helping people in a fast-paced environment.