IT Client Services Tier II Support Specialist

Workstream; Toledo (OH); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with employer eligibility after

Paid Time Off (PTO)

Job summary

Nemsys LLC in Toledo, OH, is seeking a IT Client Services Support Specialist II to provide second-level technical support for internal staff and external clients. You will diagnose and resolve complex issues, manage escalations, and help maintain IT infrastructure on-site at our Toledo office.

The position offers steady hours, on-site work, and opportunities to advance in a growing IT services team. The role requires strong communication, hands-on enterprise IT experience, and the ability to

Qualifications

• Requires high school diploma or equivalent.
• Associate degree in Information Technology or a related field preferred.
• Certifications: CompTIA A+, Network+, Server+ or equivalent.
• Minimum 2 years in technical support or systems administration.
• Strong Windows and macOS proficiency and enterprise IT experience.
• Experience with Microsoft 365, Active Directory, Group Policy, Entra ID, and Azure.
• Solid knowledge of LAN/WAN, DNS, DHCP, and VPN networking.
• Ability to troubleshoot complex issues and communicate clearly.

Responsibilities

• Respond to and manage escalated support tickets and inbound technical calls in a timely and professional manner
• Diagnose and resolve complex technical issues related to hardware, software, operating systems, and network connectivity
• Deploy, configure, and maintain IT equipment including workstations, servers, printers, and mobile devices
• Administer and support Microsoft 365 environments, Active Directory, Group Policy, and Azure/Entra ID
• Support and maintain virtualized server infrastructure and hybrid‑cloud resources
• Deliver end‑user training on IT systems, applications, and security best practices
• Accurately document all support activities, configurations, and resolutions within the ticketing system
• Collaborate with senior engineers and cross‑functional teams to resolve complex or high‑priority issues
• Proactively stay current with emerging technologies, industry trends, and company IT policies and procedures

Skills

Windows & macOS

Microsoft 365

AD/Group Policy

Azure Entra ID

Networking LAN/WAN

Virtualization Hyper‑V/VMware

Problem solving

Communication

Education

High school diploma or equivalent

Associate degree in IT or related field preferred

Tools

Active Directory

Azure Virtual Machines

Microsoft 365 Admin

DNS/DHCP

Job description

Nemsys LLC in Toledo, OH, is seeking a IT Client Services Support Specialist II to provide second-level technical support for internal staff and external clients. You will diagnose and resolve complex issues, manage escalations, and help maintain IT infrastructure on-site at our Toledo office.

The position offers steady hours, on-site work, and opportunities to advance in a growing IT services team. The role requires strong communication, hands-on enterprise IT experience, and the ability to