Hybrid IT Support Specialist II Enterprise Helpdesk

SEFNCO Communications Inc; Kent, Northern (WA, KY); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

401(k) match

ESPP

Life insurance

Disability insurance

Medical, dental, and vision coverage

Paid time off

Paid holidays

EAP

Job summary

MasTec Communications Group is seeking an IT Specialist II in Kent, WA. You will deliver advanced technical support for computer systems, escalate complex issues, and contribute to service-improvement initiatives. The role is hybrid (3 days in office, 2 remote).

Key responsibilities include handling escalated requests in ServiceNow, ensuring high first-contact resolution, and developing solutions to reduce manual work. Competitive hourly pay and comprehensive benefits accompany this opportunity.

Qualifications

• Advanced proficiency with Microsoft Office Suite, Windows operating systems, remote access technologies, and enterprise IT tools.
• Excellent communication skills, written and verbal, with users, peers, and leadership.
• Highly organized with strong time management and prioritization abilities.
• Shows initiative, accountability, and the ability to mentor others.
• Hybrid work preference with capability to operate in in-office and remote settings.
• Willingness to stay current with IT support trends and best practices.

Responsibilities

• Provide advanced technical support and analysis for computer systems and applications.
• Log, assign, update, and resolve incidents in ServiceNow with accuracy.
• Aim for high first-contact resolution and implement preventive measures.
• Resolve issues related to Office, Windows OS, remote access, and enterprise apps.
• Review workflows, document resolutions, and maintain knowledge base.
• Develop scripts or SOPs to reduce manual work and improve consistency.
• Monitor dashboards for patterns and escalate issues proactively.
• Communicate effectively with users throughout incident lifecycles.

Skills

Microsoft Office Suite

Windows OS

Remote access technologies

Enterprise IT tools

Strong communication

Tools

ServiceNow

Job description

MasTec Communications Group is seeking an IT Specialist II in Kent, WA. You will deliver advanced technical support for computer systems, escalate complex issues, and contribute to service-improvement initiatives. The role is hybrid (3 days in office, 2 remote).

Key responsibilities include handling escalated requests in ServiceNow, ensuring high first-contact resolution, and developing solutions to reduce manual work. Competitive hourly pay and comprehensive benefits accompany this opportunity.