Hybrid IT Support Specialist – First-Line Tech Help

Roadshow Concepts; Alton (IL); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Short-Term Disability

Employer Paid Basic Life Insurance

401(k) with matching

Paid Time Off (PTO)

Paid Holidays

Job summary

The Heartland Roadshow is seeking an IT Support Specialist I to provide first-line technical assistance across the organization, covering hardware, software, and systems issues. This role supports mobile devices, business platforms, surveillance systems, and communication tools to ensure smooth daily operations.

You will help maintain secure systems, assist with PII/data privacy compliance, and deliver reliable user experiences across office and field environments, with on-site and remote

Qualifications

• High school diploma or equivalent required.
• 2+ years of IT support, help desk, or technical support experience in a business environment.
• Basic experience supporting end users.

Responsibilities

• Serve as first point of contact for IT support requests from employees and administrative teams.
• Troubleshoot and resolve basic hardware, software, network, and device issues (PCs, laptops, mobile devices, printers).
• Support setup and maintenance of business systems, mobile devices, and surveillance equipment.
• Manage user accounts, passwords, and access permissions following security protocols.
• Log, track, and resolve tickets in the IT service management system.
• Install, configure, and update hardware, software, and peripherals.
• Support data privacy and PII compliance standards in daily work.
• Coordinate with vendors or IT partners for escalated issues and system updates.
• Maintain accurate IT asset inventory (devices, equipment, and peripherals).
• Provide on-site and remote support, including occasional after-hours assistance.

Skills

Customer service

Communication

Organization

Independence

Troubleshooting

Education

High school diploma

Bachelor's degree in Computer Science

Tools

Google Workspace

ServiceNow

Zendesk

MDM tools

Remote support tools

Job description

The Heartland Roadshow is seeking an IT Support Specialist I to provide first-line technical assistance across the organization, covering hardware, software, and systems issues. This role supports mobile devices, business platforms, surveillance systems, and communication tools to ensure smooth daily operations.

You will help maintain secure systems, assist with PII/data privacy compliance, and deliver reliable user experiences across office and field environments, with on-site and remote