Hybrid IT Support Specialist for Design Studio

Workshop/APD; New York (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid schedule

Health benefits

401(k) with profit sharing

Office pantry

Team events

Job summary

Workshop/APD, an award‑winning architecture and design firm, seeks an IT Support Specialist to keep designers connected, productive, and supported. You’ll be the first contact for technical issues, reporting to the IT Manager, with a path from on-site to hybrid work after 90 days.

The role offers problem-solving in a collaborative design environment, focusing on Windows 11, Microsoft 365, device deployment, and security tooling.

Qualifications

• 1–2 years of experience in IT support or similar role
• CompTIA A+ certification or equivalent hands‑on experience
• Working knowledge of Windows 11 and Microsoft 365
• Familiarity with Entra ID or Active Directory user administration
• Basic understanding of networking concepts and troubleshooting
• Exposure to macOS support
• Strong communication skills and a customer-service mindset
• Ability to explain technical concepts clearly to non‑technical users
• Ability to lift up to 50 pounds

Responsibilities

• Provide Level 1 technical support to employees both in person and remotely
• Troubleshoot hardware, software, mobile device, printer, and connectivity issues
• Manage support requests through our ticketing system and communicate resolutions effectively
• Support employee onboarding and offboarding, including account setup, equipment deployment, and access management
• Configure and deploy laptops, workstations, iPads, and peripherals
• Administer Microsoft 365 and Entra ID accounts, groups, and licenses
• Support conference room technology, AV systems, and Teams meeting spaces
• Assist with endpoint management, software updates, patching, and device monitoring
• Maintain hardware inventory, software licensing records, and IT documentation
• Become familiar with our infrastructure, systems, hardware inventory, software accounts, and IT manual
• Coordinate with third party vendors and service providers
• Escalate complex technical issues to the IT Manager as needed

Skills

Customer service

Problem solving

Communication

Onboarding/offboarding

Education

Bachelor’s degree in IT or related field

Tools

Microsoft 365

Entra ID

Active Directory

Windows 11

Microsoft Intune

NinjaOne

Cisco Meraki

CrowdStrike Falcon

Check Point Harmony Email

Autodesk

Adobe Creative Cloud

Rhino 3D

SketchUp

Job description

Workshop/APD, an award‑winning architecture and design firm, seeks an IT Support Specialist to keep designers connected, productive, and supported. You’ll be the first contact for technical issues, reporting to the IT Manager, with a path from on-site to hybrid work after 90 days.

The role offers problem-solving in a collaborative design environment, focusing on Windows 11, Microsoft 365, device deployment, and security tooling.