Hybrid IT Support Specialist: Fast, Friendly Tech Help

Oxford Road; Los Angeles (CA); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Oxford Road's IT Support Specialist is the frontline of the internal technology function, ensuring employees can work without friction across devices, applications, and access. This execution-focused role keeps tickets moving, documents accurately, and unblocks the Senior IT Administrator to focus on infrastructure, security, and ownership.

The role supports onboarding/offboarding, device lifecycle, and knowledge base maintenance, operating in a hybrid environment in Sherman Oaks, CA with a pay

Qualifications

• 2 to 4 years of experience in an IT support or help desk role.
• Hands-on experience supporting macOS and Windows environments.
• Familiarity with Google Workspace or Microsoft 365.
• Strong troubleshooting instincts and genuine commitment to high-quality customer service.
• Clear written and verbal communication; professional and calm under pressure.
• Organized and process-driven: follows documented procedures consistently and flags gaps proactively.

Responsibilities

• Serve as the first point of contact for all IT support requests across the agency.
• Troubleshoot Windows and macOS laptops, peripherals, printers, and basic network connectivity issues.
• Diagnose and resolve issues across core productivity and collaboration tools: email, conferencing, file sharing, password managers, and messaging platforms.
• Respond to tickets within defined SLAs; keep employees informed of status throughout resolution.
• Support device lifecycle tasks including imaging, setup, deployment, replacements, and decommissioning.
• Assist with onboarding and offboarding: device configuration, access checks, application setup, and equipment returns.
• Follow documented provisioning and deprovisioning processes; flag access anomalies.
• Maintain accurate, up-to-date ticket notes and asset records in IT systems.
• Write and maintain clear, user-friendly how-to guides and help articles.

Skills

IT support experience

Windows/macOS

Google Workspace / Microsoft 365

Troubleshooting

Communication

Organization

Tools

Rippling HRIS

Job description

Oxford Road's IT Support Specialist is the frontline of the internal technology function, ensuring employees can work without friction across devices, applications, and access. This execution-focused role keeps tickets moving, documents accurately, and unblocks the Senior IT Administrator to focus on infrastructure, security, and ownership.

The role supports onboarding/offboarding, device lifecycle, and knowledge base maintenance, operating in a hybrid environment in Sherman Oaks, CA with a pay