Hybrid IT Support Specialist - End-User Tech & Security

Socket.dev; Carol Stream (IL); On-site; USD 47,000 - 55,000; Full time

Job summary

Tyndale has provided readers with life-giving truth for over six decades. The Technology Support Specialist delivers dependable, secure, and empathetic technology support for employees across office, remote, and warehouse environments, owning requests from start to finish.

This role focuses on hardware, software, user access, printing, and conference-room tech, while improving the employee experience through clear communication, documentation, and continuous improvement.

Qualifications

• Bachelor's degree in computer science, information technology, or related field preferred, or equivalent education/experience.
• 2–3 years of hands-on help desk or technical support experience preferred.
• Strong Windows troubleshooting and endpoint-support skills, with some macOS support and Microsoft 365 identity administration.

Responsibilities

• Provide responsive, empathetic technology support across on-site, remote, and warehouse environments; troubleshoot and resolve hardware, software, and connectivity issues; document resolutions or escalations.
• Provision and maintain endpoints, access, and workplace technology including laptops, mobile devices, and approved software; support onboarding, role changes, and offboarding.
• Improve employee technology experience through documentation, SOPs, troubleshooting guides, and knowledge sharing.
• Maintain accurate IT asset lifecycles from receipt to secure retirement.
• Help protect Tyndale's technology environment by recognizing and escalating security concerns like phishing or unauthorized access.

Skills

Sound judgment

Problem solving

Strong communicator

Ownership & follow-through

Composure & adaptability

Learning agility

Education

Bachelor's degree in computer science or related field

Tools

Jira Service Management

ServiceNow

Confluence

Entra ID

Intune

Microsoft 365 administration

Job description

Tyndale has provided readers with life-giving truth for over six decades. The Technology Support Specialist delivers dependable, secure, and empathetic technology support for employees across office, remote, and warehouse environments, owning requests from start to finish.

This role focuses on hardware, software, user access, printing, and conference-room tech, while improving the employee experience through clear communication, documentation, and continuous improvement.