Hybrid IT Support Specialist: End-User Tech & Access

COCC; Rocky Hill (CT); Hybrid; USD 51,000 - 77,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan

Paid Time Off

Hybrid Schedule

Training & Development

Recognition Programs

On-site Fitness Centers

Lunch & snacks

Job summary

COCC is seeking a technology services administrator in Rocky Hill, CT to resolve end-user issues and keep staff productive across Windows, Linux (VDI), macOS, Zoom, and enterprise apps. You will diagnose hardware, software, access, and network-related problems with clear communication and timely ticket resolution.

You’ll collaborate with technology and business teams, follow security guidelines, create knowledgebase articles, and support Production and Disaster Recovery operations.

Qualifications

• Associate’s degree in computer science or equivalent work experience.
• 1 to 3 years of experience supporting end user technology environments.
• Experience troubleshooting end user hardware and software issues.
• Basic knowledge of Windows desktop installation, configuration, and troubleshooting.
• Basic knowledge of physical Windows desktops and VDI endpoints.
• Basic knowledge of virtual Linux desktop and macOS desktop environments at the user support level.
• Basic familiarity with thin clients, VDI endpoint devices, and related peripherals.
• Basic experience supporting Zoom services, enterprise applications, phones, and mobile devices.
• Basic knowledge of desktop and laptop hardware and peripherals.
• Basic understanding of user access, patching, and networking concepts.
• Basic familiarity with Office 365.
• Exposure to Active Directory, DNS, DHCP, GPOs, VMware, and MDM.
• Clear, professional communication skills and ability to work with technical and nontechnical audiences.

Responsibilities

• Troubleshoot end user hardware, software, and access issues.
• Support Windows, Linux (VDI), and macOS desktops.
• Manage user identities and access.
• Assist with Production and Disaster Recovery operations.
• Document support activities and ticket updates.
• Create and maintain knowledgebase articles.

Skills

End user support

Windows troubleshooting

VDI/Desktop support

Zoom support

Communication

Collaboration

Education

Associate's degree in computer science

Tools

Office 365

Active Directory

VMware

MDM

Zoom

Job description

COCC is seeking a technology services administrator in Rocky Hill, CT to resolve end-user issues and keep staff productive across Windows, Linux (VDI), macOS, Zoom, and enterprise apps. You will diagnose hardware, software, access, and network-related problems with clear communication and timely ticket resolution.

You’ll collaborate with technology and business teams, follow security guidelines, create knowledgebase articles, and support Production and Disaster Recovery operations.