Hybrid Systems Engineer: Desktop & End-User Support

Cognizant; Mesa (AZ); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Cognizant is seeking a Systems Engineer to provide desktop support for our global workforce in a hybrid environment. You will diagnose and resolve hardware, software, and connectivity issues, maintain endpoint stability, and contribute to ongoing improvements with service desks and security teams.

In this role you will work within the Cloud Infrastructure and Security team, collaborating with infrastructure, application, and service desk groups to deliver reliable, user-focused IT support.

Qualifications

• 2–5 years of experience providing desktop or end-user computing support in a corporate environment.
• Strong experience with Microsoft Windows and enterprise productivity applications.
• Experience troubleshooting hardware, software, printer, peripheral, and network connectivity issues.
• Proficiency with remote support tools and desktop management technologies.

Responsibilities

• Provide comprehensive desktop support to end users by diagnosing and resolving incidents related to OS, applications, hardware, peripherals, and connectivity.
• Deliver remote troubleshooting using secure tools to resolve issues while maintaining user satisfaction.
• Coordinate with service desk teams to manage ticket escalations and implement advanced resolutions.
• Configure, install, maintain, and upgrade desktop hardware, OS, drivers, and enterprise apps.
• Perform endpoint patching, antivirus updates, and security configuration activities.
• Maintain accurate incident records, troubleshooting documentation, and knowledge articles.
• Support incident management, service requests, and planned maintenance within a rotational shift.

Skills

Windows operating systems

Desktop support

Remote support tools

Endpoint security

Incident management

Networking concepts

Communication skills

Hybrid work experience

Customer service

Education

CompTIA A+

Microsoft Certified: Modern Desktop Administrator Associate

Tools

Microsoft Intune

SCCM / System Center Configuration Manager

Job description

Cognizant is seeking a Systems Engineer to provide desktop support for our global workforce in a hybrid environment. You will diagnose and resolve hardware, software, and connectivity issues, maintain endpoint stability, and contribute to ongoing improvements with service desks and security teams.

In this role you will work within the Cloud Infrastructure and Security team, collaborating with infrastructure, application, and service desk groups to deliver reliable, user-focused IT support.