Hybrid IT Support Analyst - Enterprise Tech & Training

Ryan Companies Inc.; Minneapolis (MN); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental and Vision Benefits

Retirement and Savings Benefits

PTO and Paid Time Off

Wellness Programs

Educational Assistance

Descrizione del lavoro

Ryan Companies Inc. is seeking a Support Center Analyst to assist users with technical issues and to support hybrid office environments across dispersed locations.

You will handle phone, email, walk-up, and self-service tickets, triage issues, and coordinate with internal teams to resolve problems. You will work with enterprise software such as Windows, O365, Okta, SharePoint, Jamf and mobile platforms, and help train users while maintaining documentation in Jira Service Management.

Competenze

• Associate's degree in a related field or 2+ years in computing.
• Strong customer service and interpersonal skills.
• Ability to explain technical concepts in plain terms.
• Proficient with computers and common applications.
• Experience navigating IT ticketing systems and knowledge bases.
• Effective listening and quick learner.

Mansioni

• Monitor and respond to support requests via phone, walk-up, email, and self-service.
• Triage and troubleshoot issues, escalating when needed.
• Document work in ITSM tool and track case status.
• Provide training to users and colleagues.
• Support conference room hardware and software for meetings.

Conoscenze

Customer service

Interpersonal skills

Tech communication

Computer literacy

Active listening

Knowledge base

Formazione

Associate degree

Strumenti

Jira Service Management

Descrizione del lavoro

Ryan Companies Inc. is seeking a Support Center Analyst to assist users with technical issues and to support hybrid office environments across dispersed locations.

You will handle phone, email, walk-up, and self-service tickets, triage issues, and coordinate with internal teams to resolve problems. You will work with enterprise software such as Windows, O365, Okta, SharePoint, Jamf and mobile platforms, and help train users while maintaining documentation in Jira Service Management.