Hybrid IT Support Analyst – End-User Systems & Devices

Internova; Beverly Hills (CA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health plans

Vision & dental

401k with match

Discounted travel

Job summary

Internova Travel Group is seeking a Technical Support Analyst to provide expert technical assistance across Windows/Mac environments, Office 365, and VPN access. The role supports onboarding of new hires and operates within a hybrid schedule, combining Beverly Hills office days with remote work.

You will handle end-user requests, document issue details, manage Active Directory and Exchange/Office 365 tasks, and assist in maintaining IT security and onboarding processes.

Qualifications

• Associate’s degree in MIS/CIS or equivalent business/industry training.
• 3+ years of experience in end-user computing support in a business environment.
• Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent).
• Hands-on experience with Windows 10/11, Microsoft 365, Teams, and Active Directory; Intune/SCCM a plus.
• Experience with onboarding processes and supporting remote users via VPN/RDP.
• Strong cybersecurity awareness and IT security policy adherence.
• Certifications such as CompTIA A+, Network+, MCP, or ITIL Foundation preferred.

Responsibilities

• Handle incoming help requests via phone and email in a courteous manner.
• Document end-user information and issue details for tracking and resolution.
• Provide first-line Tier 2 technical support.
• Collaborate with vendors and teammates to resolve hardware and software issues.
• Troubleshoot using remote access tools and maintain hardware (laptops/desktops/ printers).
• Manage user accounts and services in Active Directory and Exchange/Office 365.
• Participate in after-hours on-call rotations and on-site/off-site support as needed.
• Create user training materials andFAQs to improve self-service.

Skills

End-user support

IT troubleshooting

Remote support

Team collaboration

Education

Associate’s degree in MIS/CIS

CompTIA A+

Microsoft Certified Professional (MCP)

ITIL Foundation

Tools

Intune

SCCM

Active Directory

Office 365

ServiceNow

Remote access tools

Job description

Internova Travel Group is seeking a Technical Support Analyst to provide expert technical assistance across Windows/Mac environments, Office 365, and VPN access. The role supports onboarding of new hires and operates within a hybrid schedule, combining Beverly Hills office days with remote work.

You will handle end-user requests, document issue details, manage Active Directory and Exchange/Office 365 tasks, and assist in maintaining IT security and onboarding processes.