Hybrid IT Service Desk Analyst End-User Support

EMCOR Group; Tempe (AZ); Hybrid; USD 52,000 - 72,000; Full time

Job summary

EMCOR Building Services in Tempe, AZ is seeking a Service Desk Analyst to ensure proper computer and systems operations for the end-user community. The role includes maintaining key systems, monitoring ServiceDesk tickets, and resolving issues within SLAs. This is a hybrid position with four days on site.

You will provide 1st/2nd level support, image and deploy computers, manage assets, and document resolutions in ServiceNow. Strong self-motivation and multitasking are essential.

Qualifications

• Bachelor’s degree in computer science or equivalent work experience.
• Minimum 2-3 years of help desk experience required.
• Experience with ServiceNow preferred.

Responsibilities

• Install, support, and maintain desktops, laptops, tablets, printers, and peripherals, including imaging for new hires and mobile iOS deployment.
• Provide 1st and 2nd level end-user support and reinforce SLAs.
• Analyze and resolve software/hardware issues; provide end-user training as needed.
• Document resolutions in ServiceNow to meet SLAs and SOPs.
• Manage IT assets and asset disposal pickups; assist field offices as needed.

Skills

Windows OS Support

ServiceNow

End-User Support

Imaging/Deployments

Mobile iOS deployment

Education

Bachelor’s in computer science or equivalent

Tools

Intune

Windows Autopilot

ServiceNow

Job description

EMCOR Building Services in Tempe, AZ is seeking a Service Desk Analyst to ensure proper computer and systems operations for the end-user community. The role includes maintaining key systems, monitoring ServiceDesk tickets, and resolving issues within SLAs. This is a hybrid position with four days on site.

You will provide 1st/2nd level support, image and deploy computers, manage assets, and document resolutions in ServiceNow. Strong self-motivation and multitasking are essential.