Root Cause Problem Management Analyst

The Depository Trust & Clearing Corporation (DTCC); Tampa (FL); Hybrid; USD 70,000 - 100,000; Full time

Job summary

DTCC in Tampa, Florida is seeking a Problem Management Associate to oversee the lifecycle of IT problems, from identification and investigation to documentation, escalation, and resolution.

You will collaborate with aligned technical teams, using data analytics to identify incident trends, drive permanent solutions, and ensure ITIL-based processes are followed to improve service quality.

Qualifications

• Minimum of 2 years of related experience.
• Bachelor's degree preferred and/or equivalent experience.
• ITIL process experience preferred.

Responsibilities

• Work with aligned technical teams to identify root causes.
• Coordinate with IT teams to implement permanent solutions.
• Manage the Problem Management lifecycle from identification to closure.
• Use data analytics tools and dashboards to identify incident trends.
• Ensure Procedures are followed for all Problem record activities.
• Collaborate with Incident and Change Management for data accuracy.
• Share corrective actions and lessons learned to drive continuous improvement.

Skills

ITIL processes

Data analytics

Analytical thinking

Communication

Coordination

Cross-functional teamwork

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Data dashboards

Job description

DTCC in Tampa, Florida is seeking a Problem Management Associate to oversee the lifecycle of IT problems, from identification and investigation to documentation, escalation, and resolution.

You will collaborate with aligned technical teams, using data analytics to identify incident trends, drive permanent solutions, and ensure ITIL-based processes are followed to improve service quality.