Hybrid IT Operations Specialist — Global Support

NEX; San Jose (CA); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation package.

Flexible working hours and vacation

Product-driven culture and growth

Hands-on experience with cutting edge=

Job summary

Nex, based in San Jose, California, seeks an IT Operations Specialist to manage day-to-day IT operations, device lifecycle, and access provisioning. The role includes remote support for the Hong Kong office and collaboration with a global team to keep employees productive, secure, and equipped with reliable technology as we scale.

The ideal candidate will be proactive, service-oriented, and capable of owning IT workstreams end-to-end, coordinating across time zones (Hong Kong, U.S., Europe) and

Qualifications

• 2–5 years of experience in IT support, IT operations, or systems administration.
• Hands-on experience with device management (e.g., MDM tools such as Jamf, Intune, or similar).
• Working knowledge of corporate account and productivity platforms (e.g., Google Workspace admin console).
• Familiarity with core networking concepts (Wi‑Fi, VPN, firewalls) and videoconferencing hardware/software (e.g., Zoom Rooms).
• Experience with endpoint security tools (anti‑virus/EDR) and basic access‑control administration (e.g., 2FA).
• Strong troubleshooting skills and a service‑oriented approach to internal IT support.
• Ability to work independently while coordinating with colleagues across time zones (Hong<br/>Kong, U.S. and Europe).

Responsibilities

• Own device procurement, provisioning, maintenance, troubleshooting, resets, and redeployment across the corporate device fleet.
• Administer IT access provisioning and security for less-sensitive systems (e.g., maintaining admin lists, standard user access).
• Maintain corporate device information security, including anti-virus and endpoint protection tools.
• Administer corporate workspace IT and networking infrastructure — Wi‑Fi, server room equipment, and videoconferencing — for the San Jose office.
• Provide remote support for Hong Kong office networking and videoconferencing systems.
• Respond to day-to-day employee IT support requests (helpdesk tickets) with speed and clarity.
• Ownership and maintenance of internal IT‑owned systems and infrastructure for shared use by multiple functional groups.
• Support on business applications and systems procurement, contract negotiation and budget management.
• Support delivery of employee IT security training (e.g., anti‑phishing awareness) in coordination with InfoSec.
• Provide input on device management strategy (e.g., MDM/MAID tooling) based on day‑to‑day operational experience.
• Assist with vendor coordination and support tickets for outsourced IT operations, as directed.

Skills

IT operations

Troubleshooting

Cross-time-zone work

Service-oriented

Tools

Jamf

Intune

Google Workspace Admin Console

Zoom Rooms

EDR/ Antivirus

Job description

Nex, based in San Jose, California, seeks an IT Operations Specialist to manage day-to-day IT operations, device lifecycle, and access provisioning. The role includes remote support for the Hong Kong office and collaboration with a global team to keep employees productive, secure, and equipped with reliable technology as we scale.

The ideal candidate will be proactive, service-oriented, and capable of owning IT workstreams end-to-end, coordinating across time zones (Hong Kong, U.S., Europe) and