IT Operations Specialist

Nex; San Francisco (CA); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Flexible working hours

Vacation policy

Hands-on with cutting-edge tech

Job summary

Nex seeks a dedicated IT Operations Specialist to run day-to-day IT at our San Jose hybrid office, with remote support to our Hong Kong team. You will own device lifecycle, access provisioning, and secure workspace networking to keep employees productive as we scale.

The role partners with our InfoSec team and may expand into strategy and procurement across regions. Hybrid work with global collaboration is offered, emphasizing security and reliability.

Qualifications

• 2-5 years of IT support, IT operations, or systems administration.
• Hands-on experience with device management (MDM tools such as Jamf, Intune, or similar).
• Working knowledge of Google Workspace admin console.
• Familiarity with core networking concepts (Wi-Fi, VPN, firewalls) and videoconferencing hardware/software (e.g., Zoom Rooms).
• Experience with endpoint security tools (anti-virus/EDR) and basic access-control administration (e.g., 2FA).
• Strong troubleshooting skills and a service-oriented approach to internal IT support.
• Ability to work independently while coordinating with colleagues across time zones (Hong Kong, US and Europe).

Responsibilities

• Own device procurement, provisioning, maintenance, troubleshooting, resets, and redeployment across the corporate device fleet.
• Administer IT access provisioning and security for standard systems.
• Maintain corporate device information security with anti-virus and endpoint protection tools.
• Administer office networking infra (Wi-Fi, server room gear, videoconferencing) for San Jose.
• Provide remote IT support for Hong Kong office networking and videoconferencing.
• Respond to day-to-day employee IT support requests (helpdesk tickets) with speed and clarity.
• Maintain internal IT-owned systems and infrastructure for shared use by multiple functions.
• Support procurement, contract negotiation, and budget management for business applications.
• Support delivery of employee IT security training in coordination with InfoSec.
• Provide input on device management strategy (MDM/MAID) based on operations experience.
• Assist with vendor coordination and support tickets for outsourced IT operations.

Skills

IT support

IT operations

Troubleshooting

Time-zone coordination

2FA

Tools

Jamf

Intune

Google Workspace

Job description

Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.

Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company's Most Innovative Companies, TIME's Best Inventions, and Parents' Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore Have Fun and Is Motion Gaming Back?, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.

Location: San Jose, CA or Hybrid (with remote support to Hong Kong)Annual Salary: USD 130,000 - USD 160,000Type: Full-timeReports to: (Interim) Director, IT

About The Role

We are looking for a dedicated and detail-oriented IT Operations Specialist to run day-to-day IT operations at Nex. Based in our San Jose office (hybrid), you’ll own device lifecycle management, workspace networking, and access provisioning, while also providing remote support to our Hong Kong office. You will play a critical part in keeping employees productive, secure, and equipped with reliable technology as we scale. The ideal candidate is a proactive, service-oriented problem solver who can own IT operations workstreams end-to-end and execute independently, while coordinating with a global team across time zones.

This role partners closely with our Information Security team on security-related operations. If you bring broader experience in IT strategy, procurement, or infrastructure, we’d love to hear about it - there's room to grow the scope of this role over time.

What You'll Do

IT Operations

• Own device procurement, provisioning, maintenance, troubleshooting, resets, and redeployment across the corporate device fleet
• Administer IT access provisioning and security for less-sensitive systems (e.g., maintaining admin lists, standard user access)
• Maintain corporate device information security, including anti-virus and endpoint protection tools
• Administer corporate workspace IT and networking infrastructure - Wi-Fi, server room equipment, and videoconferencing - for the San Jose office
• Provide remote support for Hong Kong office networking and videoconferencing systems
• Respond to day-to-day employee IT support requests (helpdesk tickets) with speed and clarity

Strategy & Cross-Functional Support

• Ownership and maintenance of internal IT-owned systems and infrastructure for shared use by multiple functional groups
• Support on business applications and systems procurement, contract negotiation and budget management
• Support delivery of employee IT security training (e.g., anti-phishing awareness) in coordination with InfoSec
• Provide input on device management strategy (e.g., MDM/MAID tooling) based on day-today operational experience
• Assist with vendor coordination and support tickets for outsourced IT operations, as directed

Who You Are

Required Qualifications

• 2-5 years of experience in IT support, IT operations, or systems administration
• Hands-on experience with device management (e.g., MDM tools such as Jamf, Intune, or similar)
• Working knowledge of corporate account and productivity platforms (e.g., Google Workspace admin console)
• Familiarity with core networking concepts (Wi-Fi, VPN, firewalls) and videoconferencing hardware/software (e.g., Zoom Rooms)
• Experience with endpoint security tools (anti-virus/EDR) and basic access-control administration (e.g., 2FA)
• Strong troubleshooting skills and a service-oriented approach to internal IT support
• Ability to work independently while coordinating with colleagues across time zones (Hong Kong, US and Europe)

Preferred Qualifications

• Exposure to device management strategy (e.g., MDM/MAID tooling selection and roadmap) or corporate account strategy (e.g., Google Workspace), balancing security with operational efficiency
• Exposure to access provisioning and security strategy for more sensitive systems (e.g., contributing to 2FA/MFA policy, not just administering standard access)
• Exposure to business application procurement, contract negotiation, or vendor management
• Exposure to ownership of shared infrastructure (e.g., cloud systems, data lake) across multiple teams
• Exposure to ownership of customer-facing systems (e.g., Shopify, corporate websites)
• Experience supporting a hybrid or multi-office environment
• Experience in consumer tech, gaming, or hardware companies

We Offer

• Competitive compensation package.
• Flexible working hours and vacation policy.
• Product-driven culture that treasures talents and individual growth.
• Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field

Nex is located in San Jose, California, USA and Hong Kong. Learn more about us at nex.inc/who-we-are.

We encourage applications even if you don’t meet more than 50% of the requirements - we believe that experience comes in many forms!

Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.

We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.