Hybrid IT Operations Leader | Cloud, Infra & Support

Echo Inc; Lake Zurich (IL); Hybrid; USD 125,000 - 135,000; Full time

Benefits offered by this job

11 paid holidays

Affordable medical, dental, and vision insurance

Paid time off

Yearly bonus potential

5% 401K match

Job summary

Echo Inc, located in Lake Zurich, seeks a skilled IT Operations Manager to oversee the delivery and support of IT services. This position will lead a collaborative IT support team, ensuring the stability of core IT systems in a hybrid work environment.

The ideal candidate has over 5 years in IT support, experience with Microsoft 365, and strong leadership skills. The role offers a salary range of $125,000-$135,000 based on qualifications, alongside comprehensive benefits.

Qualifications

• 5+ years in IT support, operations, or infrastructure.
• Experience leading IT teams and managing ticketing systems.
• Strong leadership and communication skills.

Responsibilities

• Lead IT support team and manage ticketing, SLAs, and escalations.
• Oversee daily IT infrastructure and enterprise systems.
• Troubleshoot network issues and maintain documentation.

Skills

IT support, operations, or infrastructure

Leading or supervising IT teams

Managing ticketing systems, SLAs

Hands-on experience with Microsoft 365

Knowledge of network infrastructure

Strong leadership and communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft 365

Okta

Azure

VMware

Fortinet

Job description

Echo Inc, located in Lake Zurich, seeks a skilled IT Operations Manager to oversee the delivery and support of IT services. This position will lead a collaborative IT support team, ensuring the stability of core IT systems in a hybrid work environment.

The ideal candidate has over 5 years in IT support, experience with Microsoft 365, and strong leadership skills. The role offers a salary range of $125,000-$135,000 based on qualifications, alongside comprehensive benefits.