IT Operations Manager

Echo Inc; Lake Zurich (IL); Hybrid; USD 125,000 - 135,000; Full time

Benefits offered by this job

11 paid holidays

Affordable medical, dental, and vision insurance

Paid time off

Yearly bonus potential

5% 401K match

Job summary

Echo Inc, located in Lake Zurich, seeks a skilled IT Operations Manager to oversee the delivery and support of IT services. This position will lead a collaborative IT support team, ensuring the stability of core IT systems in a hybrid work environment.

The ideal candidate has over 5 years in IT support, experience with Microsoft 365, and strong leadership skills. The role offers a salary range of $125,000-$135,000 based on qualifications, alongside comprehensive benefits.

Qualifications

• 5+ years in IT support, operations, or infrastructure.
• Experience leading IT teams and managing ticketing systems.
• Strong leadership and communication skills.

Responsibilities

• Lead IT support team and manage ticketing, SLAs, and escalations.
• Oversee daily IT infrastructure and enterprise systems.
• Troubleshoot network issues and maintain documentation.

Skills

IT support, operations, or infrastructure

Leading or supervising IT teams

Managing ticketing systems, SLAs

Hands-on experience with Microsoft 365

Knowledge of network infrastructure

Strong leadership and communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft 365

Okta

Azure

VMware

Fortinet

Job description

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

The IT Operations Manager is responsible for the day-to-day delivery, support, and performance of IT services across the organization. This role leads the IT support and operations team while overseeing the stability, availability, and effectiveness of core IT systems and services.

The salary range for this position is $125,000-$135,000 based on experience and qualifications.

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

ECHO’s benefits include:

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• Paid time off
• Yearly bonus potential
• 5% 401K match

Duties/Responsibilities

IT Service Delivery & User Support

• Lead IT support team and manage ticketing, SLAs, and escalations.
• Ensure timely resolution of end-user issues and clear communication during incidents.
• Identify recurring issues and drive long-term improvements.
• Oversee onboarding and offboarding processes.

Infrastructure, Systems & Cloud Operations

• Oversee daily IT infrastructure and enterprise systems.
• Support Microsoft 365 and identity platforms (Okta, Entra ID).
• Manage system maintenance, patching, upgrades, and lifecycle.
• Support Azure, VMware, and proactive system monitoring.

Network & Connectivity

• Oversee LAN/WAN, VPN, wireless, and firewall environments (Fortinet).
• Troubleshoot and coordinate escalation of network issues.

Incident & Operational Management

• Lead response to major incidents and coordinate resolution across teams/vendors.
• Maintain documentation, standardize processes, and drive service improvements.

Leadership & Team Management

• Lead, coach, and develop IT support team.
• Manage workload, priorities, and performance expectations.
• Foster a collaborative, customer-focused culture.

Job Experience/Skills

• 5+ years in IT support, operations, or infrastructure.
• Experience leading or supervising IT teams.
• Background managing ticketing systems, SLAs, and escalations.
• Hands‑on experience with Microsoft 365 and identity tools (Okta, Entra ID).
• Experience with Azure, VMware, and system administration.
• Knowledge of network infrastructure (LAN/WAN, VPN, firewalls—Fortinet preferred).
• Experience managing incidents, outages, and process improvements.
• Strong leadership, communication, and team management skills.

Education

Bachelor's degree in Computer Science, Information Technology, or related field.

E-Verification

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employment

We are an equal opportunity employer. We welcome all applicants.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.