Hybrid IT Infrastructure Leader & Help Desk Manager

Full Circle Electronics; Phoenix (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

Full Circle Electronics is seeking a hands-on Manager, Infrastructure and Help Desk to lead our hybrid on-premises and cloud IT environment across seven locations. Reporting to the CIO, you will own Microsoft Entra ID and the Microsoft 365 stack, while maintaining our legacy ERP hardware.

This role combines technical depth with people leadership, overseeing security, backup, and disaster recovery, and guiding the help desk and vendor relationships to improve reliability and end-user experience.

Qualifications

• Bachelor's degree in IT or related field; equivalent experience.
• 5+ years managing hybrid on-premises and cloud environments.
• Hands-on Microsoft Entra ID in hybrid mode; device, user, login policies.
• Experience managing Microsoft 365 (Exchange Online/OnPrem), SharePoint, and Teams governance.
• Hands-on experience with HP servers and SAN storage; Check Point, VMware ESX/ESXi, Citrix.
• Experience leading help desk operations across multiple locations.
• Strong IT security, backup, and disaster recovery expertise.

Responsibilities

• Manage Microsoft Entra ID and Collaboration Suite administration; develop roadmap across sites.
• Oversee Entra ID/AD identity, access, security, and governance policies.
• Govern Microsoft 365 (Exchange Online/OnPrem),SharePoint, Teams; ensure reliability and governance.
• Administer mailbox provisioning, groups, SharePoint architecture, and licensing.
• Enforce identity and collaboration governance aligned with security/compliance.
• Maintain legacy on-prem ERP hardware (HP servers/storage); ensure high availability.
• Oversee Check Point firewalls, VMware ESX/ESXi, and Citrix servers.
• Lead help desk across 7 locations; establish onboarding/offboarding guidelines.
• License management; liaison with vendors/MSPs for service quality.
• Oversee MSP backup/recovery and disaster recovery for ERP and M365.
• Ensure security best practices and data protection; improve security posture.

Skills

Hybrid IT

Active Directory

Microsoft Entra ID

Microsoft 365

Leadership

VMware

Check Point

Citrix

Backup & DR

Education

Bachelor's degree in IT

Tools

HP servers

SAN storage

VMware ESX/ESXi

SharePoint

Citrix servers

Check Point

Job description

Full Circle Electronics is seeking a hands-on Manager, Infrastructure and Help Desk to lead our hybrid on-premises and cloud IT environment across seven locations. Reporting to the CIO, you will own Microsoft Entra ID and the Microsoft 365 stack, while maintaining our legacy ERP hardware.

This role combines technical depth with people leadership, overseeing security, backup, and disaster recovery, and guiding the help desk and vendor relationships to improve reliability and end-user experience.