Hybrid IT Operations Engineer

Law School Admission Council (LSAC); Newtown (PA); Hybrid; USD 38,572 - 41,328; Full time

Job summary

Law School Admission Council (LSAC) is seeking an Operations Engineer to provide technical support for end users, devices, and enterprise applications in a hybrid work setting. The role resolves incidents, assists with deployments, and maintains IT operations to ensure security and reliability across LSAC technology services.

The ideal candidate has a strong problem-solving mindset, excellent communication, and experience with Microsoft 365, Windows environments, and device management.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience).
• 1–4 years of experience supporting enterprise technology environments.
• Experience supporting Microsoft 365, Windows 11, endpoint management platforms, collaboration technologies, and cloud-based applications.
• Familiarity with enterprise security, identity, device deployment, and systems administration concepts.

Responsibilities

• Provide professional technical support to customers by phone, email, chat, remote support tools, and in person.
• Troubleshoot and resolve hardware, software, endpoint, identity, and application-related incidents and service requests.
• Escalate complex, high-risk, or unresolved issues to senior technical staff as appropriate.
• Maintain accurate Incident, Problem, and Change records in the ticketing system, and update and maintain inventory, licensing, and other records in various service management systems.
• Perform endpoint deployment, provisioning, imaging, configuration, patching, and lifecycle management activities.
• Support Microsoft 365, Windows, Apple MacOS/iOS, collaboration platforms, and business applications.
• Assist with systems administration tasks and maintenance activities in accordance with established procedures.
• Participate in technology projects, upgrades, deployments, and operational improvement initiatives.
• Create and maintain technical documentation, knowledge base articles, and user support materials.
• Monitor assigned systems and services and report issues that impact operational stability.
• Follow established security policies, standards, and operational procedures.
• Contribute to problem-resolution efforts by identifying root causes and documenting corrective actions.
• Demonstrate LSAC’s values in all aspects of assigned work.

Skills

Customer Service Orientation

Technical Troubleshooting and Analysis

Microsoft 365

End user support

Security Awareness

Adaptability and Continuous Learning

Collaboration and Teamwork

Problem Solving

Education

Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience)

Tools

Microsoft 365

Windows 11

Endpoint management platforms

Cloud-based applications

Job description

Law School Admission Council (LSAC) is seeking an Operations Engineer to provide technical support for end users, devices, and enterprise applications in a hybrid work setting. The role resolves incidents, assists with deployments, and maintains IT operations to ensure security and reliability across LSAC technology services.

The ideal candidate has a strong problem-solving mindset, excellent communication, and experience with Microsoft 365, Windows environments, and device management.