Information Technology Operations Specialist

LHH; Chicago (IL); Hybrid; USD 63,000 - 80,000; Full time

Job summary

LHH in Chicago is seeking a full-time IT Operations Administrator to support daily administration, security, and end users of a hybrid Microsoft 365 environment and key SaaS applications.

This hands-on role requires independent work in a small IT team, collaboration with leadership and external providers, and offers growth in Microsoft 365, networking, and cybersecurity.

Ideal for candidates with 1–2 years of support experience and familiarity with Entra ID, CA, MFA, and Azure backups.

Qualifications

• 1–2 years of help desk or end-user support experience.
• 1+ year administering Microsoft 365 including Entra ID, CA, and MFA.
• 1+ year cloud server administration, monitoring, and backups.
• Basic knowledge of mobile devices, printers, and office tech.

Responsibilities

• Support Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
• Manage user onboarding/offboarding, group memberships, and license assignments.
• Assist with Entra ID, Conditional Access, MFA, and identity security controls.
• Monitor security, vulnerability, and patching reports and remediate issues.
• Administer and support SaaS platforms.
• Coordinate updates, patching, and training.
• Develop and maintain system documentation.
• Monitor Azure environment and backups.
• Verify weekly patching and backup completion.
• Escalate complex infrastructure issues to the IT Manager or MSP.

Skills

Customer-focused support

Microsoft 365 administration

Identity and access management

Security monitoring

Education

Microsoft certifications MS-102, SC-300, MD-102, AZ-900

Tools

Entra ID

Conditional Access

MFA

PowerShell scripting

Active Directory

Hybrid infrastructure

Azure cloud servers

Job description

We are seeking a full-time IT Operations Administrator to support the daily administration, security, and end users of a hybrid Microsoft 365 environment and key SaaS applications. This role is ideal for a hands-on professional who can work independently within a small IT team while partnering with leadership and external service providers. The position offers growth opportunities in Microsoft 365 administration, networking, and cybersecurity.

Key Responsibilities:

Microsoft 365 & Identity Management

• Support Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
• Manage user onboarding/offboarding, group memberships, and license assignments.
• Assist with Entra ID, Conditional Access, MFA, and identity security controls.
• Monitor security, vulnerability, and patching reports and help remediate issues.

SaaS Application Administration

• Administer and support business-critical SaaS platforms.
• Coordinate updates, patching, user support, and training.
• Develop and maintain system documentation.
• Monitor a small Azure environment consisting of Windows cloud servers.
• Verify weekly patching and backup completion.
• Escalate complex infrastructure issues to the IT Manager or managed service provider.

Security & Compliance

• Respond to security alerts across identity, endpoint, email, and SaaS platforms.
• Assist with audits, compliance initiatives, and access control processes.
• Support incident response activities and coordination with external partners.
• Provision, replace, and retire user devices.
• Enforce device compliance standards, security baselines, and application deployments.

Required Qualifications

Technical Experience

• 1-2 years of help desk or end-user support experience.
• 1+ year administering Microsoft 365, including Entra ID, Conditional Access, and MFA.
• 1+ year of cloud server administration experience, including monitoring and backups.
• Basic knowledge of mobile devices, printers, and office technology.

Preferred Qualifications

• Microsoft certifications such as MS-102, SC-300, MD-102, or AZ-900.
• Network+ certification or equivalent networking experience.
• Familiarity with compliance technologies, including retention policies, DLP, and eDiscovery.
• Experience supporting SaaS-focused or hybrid environments.
• PowerShell scripting experience for automation and administration.
• Working knowledge of Active Directory and hybrid infrastructure environments.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please

navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers