Hybrid IT Operations Administrator - On-site 3 Days/Week

Pearl; Lehi (UT); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model (3 days in office)

Ongoing training and development

Flexible PTO

Job summary

Pearl is seeking an IT Operations Administrator to own the day-to-day health of Pearl's IT environment. You will be the first point of contact for employee IT requests, manage access, and ensure security and compliance across Google Workspace and other SaaS tools.

Join a small team in Lehi, Utah with a hybrid work model (3 days in the office). You will collaborate with Security Operations & Compliance to maintain controls for SOC 2, HIPAA, and GDPR.

Qualifications

• 2+ years of IT administration, helpdesk, or systems management experience.
• Strong written and verbal communication skills with a service-minded approach.
• Experience administering Google Workspace and other SaaS tools.
• Experience supporting onboarding and offboarding and working in a ticketing workflow.

Responsibilities

• Serve as first point of escalation for internal IT requests and tickets, triaging and resolving issues within agreed turnaround times.
• Track ticket volume and turnaround, and recommend process improvements.
• Maintain IT knowledge base articles and employee how-to guides.
• Run new-hire onboarding and offboarding, including provisioning and deprovisioning of accounts, hardware, and system access.
• Administer identity and access management, SSO, role-based permissions, and least-privilege access across SaaS tools.
• Perform periodic user access reviews and remediate findings.
• Manage the device fleet, including MDM enrollment, patching, encryption, and compliance monitoring.
• Administer and monitor SaaS platform and cloud configurations for security and availability.
• Maintain the IT asset inventory and software licenses, and manage renewals.
• Collect and maintain IT control evidence for audits in partnership with the Security Operations & Compliance Analyst.
• Follow and help improve IT-related SOPs and policies.
• Support IT aspects of vendor and new-tool onboarding.

Skills

Communication skills

Independence

Prioritization

Tools

Google Workspace

IAM/Access Management

MDM

Job description

Pearl is seeking an IT Operations Administrator to own the day-to-day health of Pearl's IT environment. You will be the first point of contact for employee IT requests, manage access, and ensure security and compliance across Google Workspace and other SaaS tools.

Join a small team in Lehi, Utah with a hybrid work model (3 days in the office). You will collaborate with Security Operations & Compliance to maintain controls for SOC 2, HIPAA, and GDPR.