Infrastructure Specialist Associate — Hybrid IT Impact

University of Illinois at Urbana-Champaign; Urbana (IL); Hybrid; USD 59,000 - 65,000; Full time

Job summary

University of Illinois Urbana-Champaign is seeking an Infrastructure Specialist Associate in Student Affairs Technology to provide end-user, workstation, server, and systems support for campus units. The role emphasizes hardware/software deployment, patching, and incident resolution within a hybrid office environment.

The position is a 100% full-time Civil Service IT role with potential on-site and campus-based duties, start ASAP after 8/1/2025, and a salary range of $58,700–$65,000 with a

Qualifications

• 2 years IT-related experience (hardware/software support, etc.).
• Experience providing end-user or desktop support.
• Experience troubleshooting Windows or MacOS workstations.

Responsibilities

• Provide hardware, software, and systems support for Workstations, mobile devices, and servers.
• Deliver end-user support to help desk customers per policies.
• Take on additional duties to support unit mission and work with limited supervision.

Skills

Team collaboration

Problem solving

Effective communication

Education

High school diploma or equivalent

Associate degree substitutions

Bachelor's degree preferred

Tools

Windows OS

MacOS

Active Directory

Job description

University of Illinois Urbana-Champaign is seeking an Infrastructure Specialist Associate in Student Affairs Technology to provide end-user, workstation, server, and systems support for campus units. The role emphasizes hardware/software deployment, patching, and incident resolution within a hybrid office environment.

The position is a 100% full-time Civil Service IT role with potential on-site and campus-based duties, start ASAP after 8/1/2025, and a salary range of $58,700–$65,000 with a