Infrastructure Specialist Associate

University of Illinois Urbana-Champaign; Urbana (IL); Hybrid; USD 59,000 - 65,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

University of Illinois Urbana-Champaign seeks an IT professional to provide end-user, workstation, server, and systems support for Student Affairs units. The role covers installation, configuration, patching, and endpoint management, with a focus on maintaining operational reliability.

You will work on incident resolution, software upgrades, and user assistance, often with limited supervision, contributing to a vibrant campus IT team.

Qualifications

• Two years IT-related work experience or related coursework.
• Experience providing desktop/end-user support to staff and students.
• Familiarity with Windows or MacOS environments.

Responsibilities

• Provide end-user, workstation, server, and systems support to Student Affairs units.
• Install/configure workstations, mobile devices, and software; patching and endpoint management.
• Assist with admin infrastructure and major software upgrades; troubleshoot user issues.

Skills

End-user support

Windows/MacOS

Network basics

Education

Associate or higher IT degree

Tools

Active Directory

Group Policy

Job description

Student Affairs Technology

Student Affairs Technology is at the heart of transforming the student experience through innovative IT services for Student Affairs departments across campus. We work closely with business leaders and IT professionals to deliver technical solutions that enhance efficiency and build operational resilience. We’re looking for passionate individuals from all backgrounds who are eager to help shape and nurture a vibrant community aligned with our mission. By joining our team, you’ll directly contribute to advancing the University’s academic goals, fostering environments that promote student learning and success, and supporting the holistic development of all students. Your work will play a crucial role in creating a thriving campus for everyone.

Job Summary

Provides end-user, workstation, server, and systems support to Student Affairs units.

Duties & Responsibilities

Hardware, Software, and Systems Support

• Installation and configuration of workstations, mobile devices, and software.
• Maintain patching, security, and other endpoint management of workstations and servers.
• Assist with the maintenance of administrative infrastructure, including file, print, web, database servers, and specialized vendor applications.
• Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies.

End-User Support

• Provide assistance to help desk operations by providing application and desktop support to customers.
• Work within defined policies and procedures to solve user or system problems, including original and/or innovative solutions.
• Identify problems to be solved, and elevate appropriately.

Other Duties

• Assume appropriate related additional duties to further the mission of the unit.
• Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management.

Specialty Factors

• High school diploma or equivalent.
• Two (2) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows:
• 30 semester hours equals one (1) year
• Associate’s Degree (60 semester hours) equals eighteen (18) months
• 90 semester hours equals two (2) years
• Bachelor’s Degree (120 semester hours) equals three (3) years).
• B. Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
• Demonstrated experience providing application and/or desktop support to end-users.
• Demonstrated experience troubleshooting Windows or MacOS workstation operating systems and applications.

Preferred Qualifications

• Bachelor’s degree or higher in information technology, computer science, or related field.
• Experience with Microsoft Active Directory, including group policy, access control and authorization.
• Experience supporting network services (DNS, DHCP, and/or VPNs) and diagnosing network problems.
• Experience supporting mobile technology platforms (e.g. tablets, iPads, and smartphones).
• IT Certifications related to core responsibilities and knowledge of position (e.g. CompTIA A+, MCSE, CCNA, HDI Customer Service, etc.).

Knowledge, Skills and Abilities

• Ability to work in a collaborative and varied team environment.
• Ability to solve complex technical problems, utilize good organizational skills, and comfortable managing multiple priorities
• Ability to effectively commmunicate to a variety of audiences (management, peers, users, and vendors).

Physical Demands and Working Conditions

• Position may involve lifting and moving equipment, media, and peripherals approximating 30- 35 pounds
• Position involves accessing all areas of the building.

Work Schedule, Travel, Or Other Job Expectations

• The majority of work will be within an office work environment, however visits to other campus locations can be expected.
• May require emergency response or maintenance work outside of normal working hours. Position is eligible for in-person or hybrid work arrangement.

Appointment Information

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 8/1/2025.

• Salary Information: The budgeted salary range for this position is $58,700 to $65,000.
• Hybrid Position: Hybrid work options may be available for this position, with the ability to be on-site at the University of Illinois Urbana-Champaign campus as needed per the University’s Workplace Flexibility Policy.
• Work Schedule: The expected work schedule for this position is 8:00 AM to 4:30 PM (Central Time) or 8:30 AM to 5:00 PM (Central Time).
• Sponsorship: This position is not eligible for any type of sponsorship for work authorization.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on Tuesday , September 22nd, 2026.

In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact [e-mail] . For questions regarding the application process, please contact 217-333-2137.

At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions — every staff member helps shape what’s next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits . This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal , or by contacting the Office for Access & Equity at 217-333-0885, option #1, or [e-mail] .