Hybrid IT Helpdesk Technician — Onboarding & SaaS Support

OpenKrill; United States; Hybrid; USD 52,000 - 73,000; Full time

Benefits offered by this job

Competitive salaries

Remote/hybrid environment

Potential equity compensation for.outt

Flexible PTO

Company-wide sponsored lunches

Company paid disability and life insu

Company paid family and medical leave

Medical, dental, and vision insurance

Discounted pet insurance

FSA/DCA and commuter benefits

401k

Complimentary subscription to digital

Recovery suite at HQ – includes a cold

Job summary

OpenKrill is seeking an IT Helpdesk Technician to join the growing IT team. This role provides hands-on end-user support across macOS and Windows, SaaS platforms, and devices, with ownership from initial troubleshooting to resolution.

You’ll work in a remote/hybrid environment, supporting onboarding/offboarding, asset management, and knowledge base documentation while learning our systems and processes.

Qualifications

• Experience providing end-user IT support and helpdesk assistance.

Responsibilities

• Provide friendly and responsive technical support to employees via tickets, chat, and other channels.
• Troubleshoot and resolve hardware, software, account, access, and SaaS issues.
• Support macOS and Windows devices.
• Provision, configure, troubleshoot, recover, and refresh laptops and IT equipment.
• Assist with onboarding and offboarding, including device and account tasks.
• Support Google Workspace, Microsoft 365, Slack, Zoom, and other SaaS platforms.
• Maintain IT asset and device records.
• Own support requests from initial troubleshooting to resolution or escalation.
• Document solutions and contribute to internal knowledge base.
• Identify recurring issues and suggest process improvements.
• Collaborate with Systems Administrators for deeper infrastructure issues.
• Follow IT and security procedures for employee accounts and devices.

Skills

Troubleshooting

macOS & Windows

SaaS applications

Communication

Documentation

Independent work

Problem ownership

Customer service

Tools

Help Scout

Google Workspace

Microsoft 365

Kandji

Microsoft Intune

Apple Business Manager

Slack

Zoom

Job description

OpenKrill is seeking an IT Helpdesk Technician to join the growing IT team. This role provides hands-on end-user support across macOS and Windows, SaaS platforms, and devices, with ownership from initial troubleshooting to resolution.

You’ll work in a remote/hybrid environment, supporting onboarding/offboarding, asset management, and knowledge base documentation while learning our systems and processes.