Remote IT Helpdesk Technician - Grow in End-User Support

RecruiterForge; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Equity compensation

Flexible PTO

Company-sponsored lunches

Disability and life insurance

Family and medical leave

Medical, dental, and vision insurance

Discounted pet insurance

Flexible spending and dependent care

Commuter benefits

401(k) plan

Wellness content and digital fitness

Recovery facilities at HQ

Job summary

RecruiterForge is seeking an IT Helpdesk Technician to provide end-user support across macOS and Windows, handle tickets and chats, assist with onboarding and offboarding, and maintain accurate asset records.

You will troubleshoot hardware, software, accounts, and SaaS applications, document solutions, contribute to the knowledge base, and collaborate with systems admins on broader infrastructure while following security procedures.

Qualifications

• Experience in helpdesk or desk‑side support.
• Hands-on troubleshooting with macOS and Windows.
• Experience supporting common workplace SaaS applications.
• Strong troubleshooting skills and thorough investigation.
• Clear written and verbal communication to non-technical users.
• Strong organization, follow-through, and documentation skills.
• Ability to work independently with escalation when needed.
• Patient, approachable, service-oriented attitude.

Responsibilities

• Support employees through tickets, chat, and other channels.
• Troubleshoot hardware, software, account, and SaaS issues.
• Support macOS and Windows devices and provisioning.
• Complete onboarding/offboarding device and account tasks.
• Assist with workplace productivity apps and video conferencing.
• Maintain accurate IT asset and device records.
• Manage support requests from investigation to resolution or escalation.
• Document solutions and contribute to the knowledge base.
• Identify recurring problems and suggest process improvements.
• Collaborate with systems administrators on infrastructure, identity, or other systems.
• Follow IT and security procedures for accounts and devices.

Skills

Helpdesk support

macOS support

Windows support

SaaS applications

Troubleshooting

Communication

Tools

Asset management tools

Identity & access management concepts

Job description

RecruiterForge is seeking an IT Helpdesk Technician to provide end-user support across macOS and Windows, handle tickets and chats, assist with onboarding and offboarding, and maintain accurate asset records.

You will troubleshoot hardware, software, accounts, and SaaS applications, document solutions, contribute to the knowledge base, and collaborate with systems admins on broader infrastructure while following security procedures.