Hybrid IT Helpdesk & Systems Administrator

Nj Cure; Southfield (MI); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Job summary

CURE Auto Insurance is seeking an IT Helpdesk/Systems Administrator to provide rapid IT support, manage user accounts, and maintain network infrastructure. The role emphasizes troubleshooting, collaboration, and delivering large-scale IT projects with the helpdesk team.

The ideal candidate has 3+ years of helpdesk experience, proficiency in Windows environments, AD, and network security. The position offers a hybrid schedule with onsite and remote work in Southfield, MI.

Qualifications

• 3+ years of helpdesk experience in a business environment.
• Experience with Windows 11/10 and Windows Server 2022.
• Experience with Active Directory and Group Policy.
• Exposure to network hardware (routers, switches, firewalls) and security practices.

Responsibilities

• Troubleshoot and resolve tickets via FreshService ITSM for Windows, software, hardware, and network issues.
• Onboard and manage user accounts in Gmail, O365, and other services; provision laptops/workstations.
• Coordinate resolution of issues with helpdesk team and business leads; escalate high-severity problems when needed.
• Administer Windows Active Directory including DHCP, AD management, and Group Policy.
• Manage Google Workspace (Gmail) and related services; support integration with productivity tools.
• Assist HQ helpdesk with installing and configuring network apps, patches, and devices (Cisco Meraki, VMware, Windows servers).
• Assist in integrating new business solutions and perform other duties as assigned.

Skills

Troubleshooting

Communication

Problem-solving

Teamwork

Education

Bachelor's Degree

Tools

Cisco Meraki

TeamViewer

Veeam

vSphere

AWS

GCP

Genesys Cloud

FreshService

Job description

CURE Auto Insurance is seeking an IT Helpdesk/Systems Administrator to provide rapid IT support, manage user accounts, and maintain network infrastructure. The role emphasizes troubleshooting, collaboration, and delivering large-scale IT projects with the helpdesk team.

The ideal candidate has 3+ years of helpdesk experience, proficiency in Windows environments, AD, and network security. The position offers a hybrid schedule with onsite and remote work in Southfield, MI.