Hybrid IT Helpdesk & Systems Administrator

CURE Auto Insurance; Southfield (MI); Hybrid; USD 60,000 - 80,000; Full time

Job summary

CURE Auto Insurance in Southfield, MI is seeking an IT Helpdesk/Systems Administrator to deliver fast IT support, manage user issues, and maintain network infrastructure across Windows and cloud services. You will handle ticketing via FreshService, administer Active Directory and Google Workspace, and work with Cisco Meraki, VMware, and Windows servers on large-scale projects with the helpdesk team.

The role requires 3+ years of helpdesk experience, a bachelor's degree, strong troubleshooting,

Qualifications

• At least 3 years - Helpdesk experience in a business office environment: Supporting PC’s, peripherals, printers, phones, servers, software installations, including:Installation, configuration, and maintaining OS and user applications.
• Operating Systems: Windows 11, Windows 10, Windows Server 2022.
• Active Directory and Group Policy.
• At least 1 year - Network support experience.
• Maintaining network hardware and software, such as routers, switches, and firewalls. Protecting networks from unauthorized users and implementing security measure.
• Bachelor’s Degree required.
• Strong troubleshooting, problem-solving skills.
• Experience w/ Cisco Meraki, TeamViewer, Veeam, vSphere, AWS, GCP, Genesys Cloud, FreshService, Windows 7, Windows Server 2012 is a plus
• Hands on experience w/ firewalls, switches, scripting, and security tools.

Responsibilities

• User troubleshooting via FreshService ITSM for Windows, office hardware, peripherals, printers, phones, servers, software installations.
• User account onboarding/management: Gmail, O365, other third-party services. Laptop/workstation provisioning.
• Track related IT issues and escalate/high severity issues to CIO if needed.
• Windows/Active Directory administration including DHCP, AD management, Group Policy.
• Google Workspace Administration.
• Support HQ helpdesk team to install/configure network applications, tools, patches (Cisco Meraki, VMware, Windows Servers).
• Work with HQ helpdesk on integrating new business solutions.
• Perform other duties as assigned.

Skills

Helpdesk

Active Directory

Windows Server 2022

Google Workspace

Cisco Meraki

VMware

AWS

GCP

Scripting

Network security

Education

Bachelor's Degree

Tools

FreshService

TeamViewer

Veeam

vSphere

Windows 7/Server 2012

Cisco Meraki

Job description

CURE Auto Insurance in Southfield, MI is seeking an IT Helpdesk/Systems Administrator to deliver fast IT support, manage user issues, and maintain network infrastructure across Windows and cloud services. You will handle ticketing via FreshService, administer Active Directory and Google Workspace, and work with Cisco Meraki, VMware, and Windows servers on large-scale projects with the helpdesk team.

The role requires 3+ years of helpdesk experience, a bachelor's degree, strong troubleshooting,