Hybrid IT Helpdesk Specialist: Frontline Tech Support

merakeycareers; Pennsylvania; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement plan options

DailyPay access

Well-being platform and EAP

Tuition reimbursement

Employee discounts

Pryor Online Learning

Job summary

Merakey is seeking a Information Technology Helpdesk professional to be the face of IT, handling front-line end-user support in a hybrid schedule (3 days onsite, 2 days remote) at 620 East Germantown Pike, Lafayette Hill PA 19444. The role focuses on answering calls and emails, documenting issues, and guiding users to self-service solutions.

Ideal candidates will have strong customer service skills, clear communication, and experience with Outlook and MS Office, plus familiarity with call center

Qualifications

• Exceptional customer service and communication skills.
• Ability to explain technical issues in clear language.
• Experience with Outlook/MS Office and Wi-Fi devices.
• Knowledge of call center telephony and technology.
• Detail-oriented self-starter who can work autonomously.

Responsibilities

• Answer telephone calls and respond to emails from Merakey employees to resolve or escalate IT issues.
• Create, update, and maintain IT service tickets with proper documentation.
• Monitor ticket status and provide updates until resolution.
• Provide guidance and promote self-service for IT-related solutions.
• Troubleshoot hardware, software, connectivity, and application issues; provide workarounds.
• Support Microsoft 365 apps and related performance issues; assist with password resets.

Skills

Customer service

Remote support

Call center telephony

Outlook/MS Office

Wi-Fi devices

Clear communication

Autonomous work

Tools

Microsoft 365

Job description

Merakey is seeking a Information Technology Helpdesk professional to be the face of IT, handling front-line end-user support in a hybrid schedule (3 days onsite, 2 days remote) at 620 East Germantown Pike, Lafayette Hill PA 19444. The role focuses on answering calls and emails, documenting issues, and guiding users to self-service solutions.

Ideal candidates will have strong customer service skills, clear communication, and experience with Outlook and MS Office, plus familiarity with call center