Hybrid IT Help Desk Analyst | User Support Pro

NCCI; Miami (FL); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

On-site café

Fitness center

Employee events

Job summary

NCCI Holdings, Inc., based in Boca Raton, FL, is seeking a Help Desk Analyst to provide first-level IT support for internal users. You will respond to incidents via phone, email, and dashboards, diagnose issues, and deliver immediate solutions while coordinating with specialists when needed.

This role offers a flexible-hybrid schedule, opportunities for growth, and a supportive team culture, with a focus on delivering excellent customer service and maintaining system availability.

Qualifications

• High school diploma or GED required.
• 2+ years in technical support or call center.
• Proficient in Microsoft 365 and common desktop software.
• Strong verbal and written communication.

Responsibilities

• Respond to end-user requests via phone, email, and dashboards.
• Diagnose incidents, provide solutions, escalate when needed.
• Document issues and coordinate troubleshooting.

Skills

Technical support

Microsoft 365

Remote support

Customer service

Call center

Troubleshooting

Education

High school diploma

Bachelor’s degree or trade school

Tools

Unified communications

Remote support tools

Incident management system

Job description

NCCI Holdings, Inc., based in Boca Raton, FL, is seeking a Help Desk Analyst to provide first-level IT support for internal users. You will respond to incidents via phone, email, and dashboards, diagnose issues, and deliver immediate solutions while coordinating with specialists when needed.

This role offers a flexible-hybrid schedule, opportunities for growth, and a supportive team culture, with a focus on delivering excellent customer service and maintaining system availability.