Hybrid Help Desk Technician: Windows, M365 & Remote Support

TEKsystems; Salem (OR); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems in Salem, OR is seeking a Tier I + II Service Desk Technician for government sector support, serving about 1,800 users. The role requires strong customer service, ability to take calls, triage incidents, and process requests in a Windows/M365 environment with Ivanti/BeyondTrust familiarity.

This contract position is hybrid in Salem and offers benefits eligibility; candidate will support leadership and stakeholders and collaborate with IT teams to resolve issues efficiently.

Qualifications

• Experience handling remote support and walk-ins.
• Ability to work in a government sector environment is a plus.

Responsibilities

• Take calls, triage incidents, and process requests for a Tier I + II service desk.
• Support government leadership and stakeholders as part of the help desk team.

Skills

Microsoft Office

Windows

Remote support

Help desk

Service desk

Customer service

Office 365

Tools

Ivanti

BeyondTrust

Job description

TEKsystems in Salem, OR is seeking a Tier I + II Service Desk Technician for government sector support, serving about 1,800 users. The role requires strong customer service, ability to take calls, triage incidents, and process requests in a Windows/M365 environment with Ivanti/BeyondTrust familiarity.

This contract position is hybrid in Salem and offers benefits eligibility; candidate will support leadership and stakeholders and collaborate with IT teams to resolve issues efficiently.