Hybrid IT Help Desk Technician - Tier 1 Support

IO Datasphere, Inc.; Dimondale (MI); Hybrid; USD 51,577,000 - 80,231,000; Full time

Job summary

IO Datasphere, Inc. is seeking a Help Desk professional in Dimondale, MI to provide IT support to employees and partners on a hybrid schedule, onsite two days a week.

The role covers logging, prioritizing, diagnosing, escalating incidents, fulfilling predefined services, and maintaining remediation tasks in Remedy. Requires 2–3 years of Tier 1 IT Helpdesk experience and an IT-related associate degree.

Qualifications

• Clear and concise written and verbal communication is crucial to success and productivity in this role.

Responsibilities

• Log, track, and monitor all requests.
• Fulfill pre-defined and pre-approved services.
• Log, categorize, and prioritize incidents.
• Perform initial diagnosis and determine if escalation is necessary.
• Apply resolutions and/or workarounds to restore client operation quickly.
• Answer incoming calls and emails, meeting identified response standards.
• Log requests for technical assistance received via phone or email.
• Monitor open cases for resolution within established timeframes and escalate when necessary.
• Provide technical assistance in implementation of technology and automation initiatives.
• Install and maintain software and assist with hardware issues; troubleshoot workstations.

Skills

Tier 1 IT Helpdesk

Service Administration

IT Troubleshooting

Education

Associate's Degree (IT Related)

Job description

IO Datasphere, Inc. is seeking a Help Desk professional in Dimondale, MI to provide IT support to employees and partners on a hybrid schedule, onsite two days a week.

The role covers logging, prioritizing, diagnosing, escalating incidents, fulfilling predefined services, and maintaining remediation tasks in Remedy. Requires 2–3 years of Tier 1 IT Helpdesk experience and an IT-related associate degree.