Hybrid IT Help Desk Technician — Tier 1 Support

Chandra Technologies, Inc.; Dimondale (MI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Chandra Technologies, Inc. provides IT support to Michigan State employees and partners, logging and tracking requests through Remedy. The role requires diagnosing issues, escalating when needed, and maintaining hardware and software configurations. The team prioritizes incidents according to documented standards.

Onsite from day one with a hybrid schedule, candidates should reside within 60 miles of Dimondale, MI. Local applicants only, supporting State of Michigan initiatives.

Qualifications

• 2-3+ years of previous Tier 1 IT Helpdesk experience.

Responsibilities

• Log, track, and monitor requests; perform initial diagnosis and determine escalation needs.
• Provide technical support for workstations, software, and hardware.
• Document resolutions in the Remedy ticketing system and follow policies.
• Attend meetings and trainings on applications, hardware, and procedures.
• Perform special duties as assigned.

Skills

Tier 1 Helpdesk

Service Administration

IT Troubleshooting

Education

Associate's degree (IT Related)

Tools

Remedy

Job description

Chandra Technologies, Inc. provides IT support to Michigan State employees and partners, logging and tracking requests through Remedy. The role requires diagnosing issues, escalating when needed, and maintaining hardware and software configurations. The team prioritizes incidents according to documented standards.

Onsite from day one with a hybrid schedule, candidates should reside within 60 miles of Dimondale, MI. Local applicants only, supporting State of Michigan initiatives.