Hybrid IT Helpdesk & Technical Support Analyst

Info Origin Inc; Michigan; Hybrid; USD 28,000 - 30,000; Full time

Job summary

Info Origin Inc. is seeking an IT Helpdesk / Technical Support professional to provide Tier 1 support to end users, troubleshoot hardware and software, and manage service requests.

The role requires 2–3+ years in IT helpdesk, service administration, and troubleshooting, with an associates degree. Local Lansing-area candidates are preferred for in-person interview and hybrid work arrangement.

Qualifications

• 2–3+ years of Tier 1 IT Helpdesk experience.
• 2–3+ years of Service Administration experience.
• 2–3+ years of IT Troubleshooting experience.
• Strong customer service and communication skills.

Responsibilities

• Provide Tier 1 IT helpdesk and technical support via phone and email.
• Log, categorize, prioritize, and track support tickets.
• Troubleshoot hardware, software, workstation, and application issues.
• Perform initial diagnosis and elevate issues when required.
• Document resolutions and case details in the ticketing system.
• Monitor open tickets and ensure timely resolution.
• Install and maintain software and provide technical assistance to users.
• Follow established IT support procedures and service-level standards.

Skills

Tier 1 IT Helpdesk

Service Administration

IT Troubleshooting

Customer service

Communication skills

Education

Associate’s Degree in IT or related field

Job description

Info Origin Inc. is seeking an IT Helpdesk / Technical Support professional to provide Tier 1 support to end users, troubleshoot hardware and software, and manage service requests.

The role requires 2–3+ years in IT helpdesk, service administration, and troubleshooting, with an associates degree. Local Lansing-area candidates are preferred for in-person interview and hybrid work arrangement.