Help Desk Technician

Lentegrity; Los Angeles (CA); Hybrid; USD 38,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits package

Extensive training opportunities

Casual dress code

Growth opportunities

Job summary

Lentegrity is hiring a Help Desk Technician to support business users by handling incidents, deploying equipment, and assisting with in-house applications. You will collaborate with Developers to troubleshoot hardware, software, and cloud services.

The role is hybrid in Foothill Ranch, CA, requiring commuting to the site 3x per week. Candidates should have AD, LAN, Azure knowledge and strong communication skills for timely, customer-focused solutions.

Qualifications

• Diagnose and resolve complex computer issues.
• Knowledge of Active Directory, LAN and Wireless technologies.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks simultaneously.
• Knowledge of Azure and Azure AD.
• Experience with Cloud and Physical infrastructure technologies preferred.
• Knowledge of Windows Server/Active Directory.
• Microsoft certifications or equivalent certifications preferred.

Responsibilities

• Document, track and monitor incident tickets for timely resolution.
• Escalate issues with documented impact and priority.
• Provide over-the-phone tech support for onsite and remote employees; hardware issues and SaaS apps.
• Set up equipment for new hires; ensure software is loaded.
• Follow up to confirm issue resolution and completed requests.
• Assist with SaaS user management (create/remove accounts).
• Troubleshoot batch process issues supporting operations.
• Support physical and cloud infrastructure projects and implementations.
• Assist in testing and documenting project implementations.
• Maintain basic hardware/software inventory control.

Skills

Active Directory

LAN

Wireless

Azure

Azure AD

Windows Server/AD

Certifications

Communication skills

Interpersonal skills

multitasking

Education

Microsoft Certifications

Job description

Join Lentegrity as a Help Desk Technician!

Are you the person everyone turns to when technology isn’t cooperating? Do you enjoy solving problems, digging into the “why” behind an issue, and finding the right solution quickly? Lentegrity is seeking a Help Desk Technician, who will play a key role in keeping our business users productive by managing support requests, troubleshooting everything from hardware to SaaS applications, and partnering with our Developers to support our in-house applications.

Location

Foothill Ranch, CA (Hybrid, must be able to commute to Foothill Ranch 3x per week)

Department

IT

Status

Non-Exempt

Pay Range

$27.90-$30.75 per hour

Key Responsibilities

• Document, track and monitor incident tickets to ensure timely resolution
• Ensure appropriate attention and escalation of customer problems by documenting the impact and assigning an appropriate priority
• Provide over the phone technical support for onsite and remote employees, including hardware troubleshooting, issues with Microsoft business applications, and SaaS applications
• Set up technology for new hires to ensure that all equipment is working, and all software is loaded
• Follow-up with customers to ensure that issues are resolved and that the request is completed
• Support current SaaS applications with creating and removing user accounts
• Provide support to the batch process by troubleshooting issues
• Support implementation of Physical and Cloud based infrastructure projects
• Assist in project implementations, testing, and documentation
• Maintain basic inventory level control of all hardware and software licenses

Qualifications

• Ability to diagnose and resolve complex computer technical issues
• Strong working Knowledge of Active Directory, LAN, and Wireless technologies
• Possess strong interpersonal and communication skills
• Ability to effectively manage multiple tasks simultaneously
• Working Knowledge of Azure and Azure AD
• Working Knowledge of Cloud and Physical Infrastructure technologies preferred
• Working Knowledge of Windows Systems Administrator (Server/Active Directory)
• Preferred candidates will have Microsoft certifications or other industry relevant certifications

Join a team that values Integrity, Teamwork, Service, and Consistency while providing opportunities for growth, development, and long-term career advancement.

Benefits

We offer an exceptional and enthusiastic work environment, competitive benefits, progressive career opportunities, a casual dress code and strive to ensure every Team Member is empowered to work to their optimum potential.

Lentegrity Offers Team Members

• Extensive growth opportunities with an emphasis on promoting internally
• An atmosphere that is collaborative, innovative and challenging
• Ongoing learning and development opportunities—including access to over 3,500 self-paced courses, instructor-led virtual training classes and 25,000+ books in online, audio and summary formats.
• Competitive compensation
• Excellent benefits package that includes: comprehensive Medical/Dental/Vision, Health Savings Plans, 401(K) match, 24/7 counseling and consultation services (EAP), Adoption Assistance, optional Commuter benefits and more.

Our Core Values

Integrity. Teamwork. Service. Consistency.

We’re committed to delivering excellence to our borrowers, partners, and employees.

Lentegrity is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Privacy Notice: Please take notice that Lentegrity, LLC collects certain information about our job applicants and employees. Learn more about your rights in our California Privacy Notice: https://lentegrity.com/Forms/NoticeToApplicants.pdf