Hybrid IT Business Analyst: Drive Statewide Solutions

State of Washington; Washington; Hybrid; USD 90,000 - 120,000; Full time

Job summary

The Washington State Department of Social and Health Services (DSHS) Finance, Technology, & Analytics Administration (FTAA) is seeking a journey-level IT Business Analyst to bridge business needs and technical teams, independently managing requirements, design test plans, and overseeing QA for mission-critical software.

The role involves leadership in automated solutions, project management for large IT projects, and mentoring staff.

Qualifications

• Bachelor’s degree in computer science or information technology area and two years of IT business/technical analyst experience.
• OR a two year degree in computer science or information technology area and four years of experience as a Business/Technical Analyst within an Information Technology group performing consultative, administrative, or project management services, including analyzing and designing of business processes
• Additional qualifying experience will substitute for the required education on the basis of one year of experience for one year of education.

Responsibilities

• Plan, analyze, and develop business, functional, and non‑functional software requirements across multiple teams, transforming complex program goals into precise technical specification artifacts.
• Support and troubleshoot large‑scale, state‑wide mission‑critical software applications, researching and resolving application‑related help tickets to eliminate critical system defects.
• Gather and extract critical requirements intake details from disparate communities with competing interests, acting as the primary point of contact for external vendors and agency partners.
• Analyze system functionality and design documentation during project deliverable reviews to accurately identify scope discrepancies, features, and unresolved software issues.
• Develop alternative solutions and provide high‑level authoritative guidance to define the quality assurance posture, test procedures, and automated testing vision for web applications.
• Facilitate the approval process for system requirements and architectural designs by coordinating technical design sessions among programming, testing, and business partner teams.
• Support, maintain, and enhance existing high‑risk and high‑impact software solutions during all project phases of the System Development Life Cycle (SDLC).
• As a Subject Matter Expert, lead and direct business meetings and collaborative training sessions, designing and developing comprehensive learning materials to improve end‑user application efficiency.
• Act as a liaison on behalf of the Division of Information Technology (DIT), representing technical systems analysis needs and concerns to various DSHS team/ divisions and contracted providers.
• Apply project management skills and journey‑level leadership to mentor team members in technical testing tools, Agile/Lean development practices, and WaTech IT standards.

Skills

Requirements gathering

Leadership

Project management

Agile/Lean

Mentoring staff

QA testing

Education

Bachelor’s degree in computer science or information technology area

Two year degree in computer science or information technology area

Tools

SharePoint

Azure DevOps

JIRA

Job description

The Washington State Department of Social and Health Services (DSHS) Finance, Technology, & Analytics Administration (FTAA) is seeking a journey-level IT Business Analyst to bridge business needs and technical teams, independently managing requirements, design test plans, and overseeing QA for mission-critical software.

The role involves leadership in automated solutions, project management for large IT projects, and mentoring staff.