Hybrid IT Business Analyst: Data, Jira & DevOps Liaison

Nelnet; Centennial (AZ); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA and FSA

401K

Student loan repayment

Life insurance

AD&D insurance

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Short- & long-term disability

Wellness program

Job summary

Nelnet is seeking a results-oriented Business Analyst to collaborate with leadership, IT, and users to define requirements, success metrics, and system updates. This role focuses on documenting opportunities, ensuring solutions meet business needs, and supporting user stories and use cases.

You will work in a cross-functional environment, refining the backlog, guiding communications, and driving continuous improvement across product delivery and operations within Nelnet's hybrid model.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience as a Business Analyst, Systems Analyst, or similar role.
• Strong communication and leadership abilities; technical proficiency in SQL, data analysis, diagramming tools, and test management platforms.

Responsibilities

• Collaborate with leadership, stakeholders, and users to define requirements and success metrics.
• Analyze current processes, identify improvements, translate needs into actionable specs.
• Support backlog refinement, ensure alignment across teams, and drive delivery improvements.

Skills

Communication

Leadership

Stakeholder mgmt

SQL

Data analysis

Lucidchart

Visio

Test management

Education

Bachelor's degree or equivalent

Tools

Lucidchart

Visio

Test management platforms

Job description

Nelnet is seeking a results-oriented Business Analyst to collaborate with leadership, IT, and users to define requirements, success metrics, and system updates. This role focuses on documenting opportunities, ensuring solutions meet business needs, and supporting user stories and use cases.

You will work in a cross-functional environment, refining the backlog, guiding communications, and driving continuous improvement across product delivery and operations within Nelnet's hybrid model.